German-Speaking Retention Consultant — Remote

Recruityard; Castelo Branco; Remote; EUR 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Remote work

Permanent contract

Performance bonus

Language allowance

Zusammenfassung

Recruityard is seeking a German-speaking Customer Service Representative to work remotely from Portugal on a permanent, full-time basis. You will join a retention team, listening to customers and solving issues to keep them engaged.

The role emphasizes customer care, with a base salary plus performance bonuses and allowances, and weekend-free schedules. Fluency in German is required, and English is a plus for internal collaboration.

Qualifikationen

• Fluent German is mandatory and English proficiency is required.
• Experience in customer service or call centers is a plus but not required.

Aufgaben

• Handle inbound German-language calls from customers considering cancellation.
• Find solutions, offer alternatives, and build loyalty.
• Advise on products, promotions, and exclusive offers.
• Upsell and cross-sell where it makes sense.
• Meet quality and performance targets.

Kenntnisse

Fluent German

Good English

Jobbeschreibung

Recruityard is seeking a German-speaking Customer Service Representative to work remotely from Portugal on a permanent, full-time basis. You will join a retention team, listening to customers and solving issues to keep them engaged.

The role emphasizes customer care, with a base salary plus performance bonuses and allowances, and weekend-free schedules. Fluency in German is required, and English is a plus for internal collaboration.