Bilingual German–English Customer Consultant (Remote)

Recruityard; Castelo Branco; Remote; EUR 9,200 - 12,000; Full time

Benefits offered by this job

Health insurance

Remote work within Portugal

Multicultural and international环境

Job summary

Recruityard is seeking a bilingual German & English Customer Consultant for a fully remote role in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand.

Your responsibilities include assisting German-speaking customers by phone, email and chat, troubleshooting technical and account issues, guiding users through platform features, and gathering feedback to improve service.

Qualifications

• Fluent German and English (C1/C2 level).
• Previous customer support experience is a plus.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced digital environment.
• Customer-focused mindset.

Responsibilities

• Provide support to German-speaking customers via phone, email and chat.
• Troubleshoot technical and account-related issues.
• Guide users through platform features and functionality.
• Ensure an excellent customer experience at every interaction.
• Gather customer feedback to support service improvements.

Skills

Fluent German

Fluent English

Customer support experience

Communication skills

Problem-solving

Job description

Recruityard is seeking a bilingual German & English Customer Consultant for a fully remote role in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand.

Your responsibilities include assisting German-speaking customers by phone, email and chat, troubleshooting technical and account issues, guiding users through platform features, and gathering feedback to improve service.