German-Speaking Reservations Agent — Hospitality & Sales

247 Media Limited; Portugal; Vor Ort; EUR 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Employee rates

Health insurance

Access to e-learning platform

Mobility opportunities (national/in国际)

Zusammenfassung

Minor Hotels is seeking a Booking Agent (M/F) for our Madrid Central Reservation Office. You will manage reservations across direct and indirect channels, provide hotel information, and actively up-sell to boost revenue while delivering exceptional service.

We value flexibility, proactive attitudes, and strong communication. German language skills and hospitality background are a plus as we offer growth, training, and potential mobility within the group.

Qualifikationen

• Flexibility and proactive attitude to work by objectives.
• Excellent communication skills.
• Schedule flexibility.
• Training in Hospitality, Tourism or similar.
• Sales skills and experience in reservation management or commercial area valued.
• Experience in customer service preferred.
• German language knowledge is essential.
• Computer knowledge: Microsoft Office, Internet, database.

Aufgaben

• Ensure compliance with the reservation service across all channels from request to confirmation.
• Provide information about hotels, products and services offered.
• Carry out up-selling and cross-selling actions to increase revenue.
• Strive to exceed customer expectations and ensure excellent service.

Kenntnisse

Flexibility

Proactivity

Excellent communication

Schedule flexibility

Sales skills

Customer service experience

German language

Ausbildung

Hospitality/Tourism training

Tools

Microsoft Office

Internet

Database

Jobbeschreibung

Minor Hotels is seeking a Booking Agent (M/F) for our Madrid Central Reservation Office. You will manage reservations across direct and indirect channels, provide hotel information, and actively up-sell to boost revenue while delivering exceptional service.

We value flexibility, proactive attitudes, and strong communication. German language skills and hospitality background are a plus as we offer growth, training, and potential mobility within the group.