Reservation Coordinator (M/F) - Minor Hotels . Lisbon 1

Hesperia group; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Commissions on goals

Incentive program

Training opportunities

Resumo da oferta

Minor Hotels Europe & Americas is seeking a Reservations Coordinator to lead a team of reservation agents in Lisbon. You will manage customer requests across channels, monitor performance, and optimize processes to deliver outstanding service.

The role requires strong leadership, clear communication, and the ability to drive results in a fast-paced hospitality environment. Join a global group offering international exposure and career development opportunities.

Responsabilidades

• Coordinate and manage a team of reservation agents.
• Monitor performance through call listening and feedback sessions.
• Plan workload, assignments and targets for the agent team.
• Create and monitor action plans to hit objectives.
• Provide regular reporting to platform managers.
• Resolve questions and incidents and maintain quality management.

Descrição da oferta de emprego

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Reservation Coordinator (M/F) - Minor Hotels . Lisbon 1

Date: Sep 14, 2026

Location: Lisbon, PT Portugal

Department: Other

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli.As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

As a Reservations Coordinator (M/F), you will be responsible for coordinating a team of reservation agents who manage customer requests received through different sales channels, ensuring customer satisfaction.

What will you do?

• Continuous evaluation of reservation agent performance through call listening, monitoring, and other methods.
• Individual and/or group feedback sessions with agents.
• Management, coordination, and continuous monitoring of the agent team.
• Creation and monitoring of action plans to achieve objectives.
• Constant reporting to platform managers.
• Control of workload sizing and balancing.
• Resolution of questions and incidents.
• Team management and motivation.
• Quality management.

What are we looking for?

• Experience in managing teams of reservation agents.
• Goal and results-oriented.
• Good communication skills, persistence, ability to work under challenges, initiative and decision-making, with leadership skills.
• Team spirit.
• Goal-oriented profile, determined, able to meet deadlines and work well under pressure.
• Ability to manage multiple tasks and responsibilities simultaneously.
• Organized and methodical person.
• Critical thinking and strong problem-solving skills.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Integration into a dynamic team focused on excellent customer service.
• Compensation according to the role.
• Access to the e-learning training platform.
• Commissions as a percentage of achieved goals.
• Incentive and benefits plan.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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