Reservations Agent Italian CRO Madrid

247 Media Limited; Portugal; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Dynamic team

Training plan

E-learning platform

Mobility opportunities

Employee discounts

40 hours per week

Health insurance

Accommodation & F&B discounts

Job summary

Minor Hotels in Madrid is recruiting a Booking Agent (M/F) to join the Central Reservation Office, reporting to the Supervisor in Madrid, and handling reservations from request to confirmation across all channels. You will provide information on hotels, products and services, and actively contribute to revenue through upselling and cross-selling.

The role requires full-time, face-to-face work in Madrid with a proactive, customer-focused approach and knowledge of Italian is a must.

Qualifications

• Flexible and proactive, driven by targets.
• Excellent communication skills and customer service experience.
• Willing to work full-time face-to-face in Madrid.
• Knowledge of Italian is mandatory.
• Experience in reservation management or sales is valued.

Responsibilities

• Manage reservations across channels from request to confirmation.
• Provide information on hotels, products and services.
• Upsell and cross-sell to increase revenue.
• Ensure outstanding service and customer satisfaction.
• Collaborate with Central Reservation Office in Madrid.

Skills

Flexibility

Proactivity

Communication skills

Schedule flexibility

Sales skills

Reservation management experience

Customer service experience

Italian language

Education

Hospitality/Tourism training

Tools

MS Office

Database knowledge

Job description

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSIBILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

WE LOOK FOR CANDIDATES WITH:

• Flexibility, Proactivity and liking to work by objectives;
• Excellent communication skills;
• Schedule Flexibility;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service (preferential factor);
• Knowledge of Italian is a must;
• Availability to carry out full-time face-to-face functions
• Computer knowledge: Microsoft Office, Internet, Database, etc.

WE OFFER:

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan
• 40 hour per week

Leisure:

• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:

• Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!