Reservations Agent German CRO Madrid

247 Media Limited; Portugal; Presencial; EUR 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee rates

Health insurance

Access to e-learning platform

Mobility opportunities (national/in国际)

Descripción de la vacante

Minor Hotels is seeking a Booking Agent (M/F) for our Madrid Central Reservation Office. You will manage reservations across direct and indirect channels, provide hotel information, and actively up-sell to boost revenue while delivering exceptional service.

We value flexibility, proactive attitudes, and strong communication. German language skills and hospitality background are a plus as we offer growth, training, and potential mobility within the group.

Formación

• Flexibility and proactive attitude to work by objectives.
• Excellent communication skills.
• Schedule flexibility.
• Training in Hospitality, Tourism or similar.
• Sales skills and experience in reservation management or commercial area valued.
• Experience in customer service preferred.
• German language knowledge is essential.
• Computer knowledge: Microsoft Office, Internet, database.

Responsabilidades

• Ensure compliance with the reservation service across all channels from request to confirmation.
• Provide information about hotels, products and services offered.
• Carry out up-selling and cross-selling actions to increase revenue.
• Strive to exceed customer expectations and ensure excellent service.

Conocimientos

Flexibility

Proactivity

Excellent communication

Schedule flexibility

Sales skills

Customer service experience

German language

Educación

Hospitality/Tourism training

Herramientas

Microsoft Office

Internet

Database

Descripción del empleo

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSABILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

WE LOOK FOR CANDIDATES WITH:

• Flexibility, Proactivity and liking to work by objectives;
• Excellent communication skills;
• Schedule Flexibility;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service (preferential factor);
• Knowledge of German is a must;
• Computer knowledge: Microsoft Office, Internet, Database, etc.

WE OFFER:

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan

Leisure:

• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:

• Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!