German-Speaking Remote Client Services & Cruises Sales

Cbtalents; Coimbra; Remote; EUR 17,000 - 26,000; Full time

Job summary

A leading customer service provider is seeking a German-speaking Client Service Associate to assist customers in planning memorable cruise experiences. This remote role requires fluent German and proficient English, with strong communication skills. Responsibilities include resolving inquiries, upselling services, and providing product knowledge. Candidates must reside in Portugal, as relocation is not offered. This position offers career development in the travel industry.

Qualifications

• Experience in a customer-focused environment is preferred.

Responsibilities

• Assist customers via phone, email, and chat, providing detailed product knowledge.
• Handle sales inquiries with confidence and professionalism.
• Guide clients through available packages, promotions, and upgrades.
• Resolve queries and ensure customer satisfaction.
• Upsell services when appropriate.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Ability to work independently

Job description

A leading customer service provider is seeking a German-speaking Client Service Associate to assist customers in planning memorable cruise experiences. This remote role requires fluent German and proficient English, with strong communication skills. Responsibilities include resolving inquiries, upselling services, and providing product knowledge. Candidates must reside in Portugal, as relocation is not offered. This position offers career development in the travel industry.