German-Speaking Remote Cruise Booking Specialist

Cbtalents; Portugal; À distance; EUR 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Opportunity to work from home

Career development in a global environment

Résumé du poste

A leading customer service company is looking for a German-speaking Customer Service Agent to provide support in Portugal. The role involves assisting customers via multiple communication channels, handling inquiries confidently, and upselling services. Ideal candidates will be fluent in German and proficient in English, with prior experience in a customer-focused role. This is a remote position, and applicants must reside in Portugal.

Qualifications

• Proven experience in a customer-focused environment.
• Ability to work independently.
• Possession of a valid EU Passport or work permit.

Responsabilités

• Assist customers via phone, email, and chat.
• Handle sales inquiries with confidence.
• Resolve queries and ensure customer satisfaction.
• Upsell services where appropriate.
• Maintain accurate records of interactions.

Connaissances

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Description du poste

A leading customer service company is looking for a German-speaking Customer Service Agent to provide support in Portugal. The role involves assisting customers via multiple communication channels, handling inquiries confidently, and upselling services. Ideal candidates will be fluent in German and proficient in English, with prior experience in a customer-focused role. This is a remote position, and applicants must reside in Portugal.