German-Speaking Remote Cruise Booking Specialist

Cbtalents; Portugal; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Opportunity to work from home

Career development in a global environment

Job summary

A leading customer service company is looking for a German-speaking Customer Service Agent to provide support in Portugal. The role involves assisting customers via multiple communication channels, handling inquiries confidently, and upselling services. Ideal candidates will be fluent in German and proficient in English, with prior experience in a customer-focused role. This is a remote position, and applicants must reside in Portugal.

Qualifications

• Proven experience in a customer-focused environment.
• Ability to work independently.
• Possession of a valid EU Passport or work permit.

Responsibilities

• Assist customers via phone, email, and chat.
• Handle sales inquiries with confidence.
• Resolve queries and ensure customer satisfaction.
• Upsell services where appropriate.
• Maintain accurate records of interactions.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Job description

A leading customer service company is looking for a German-speaking Customer Service Agent to provide support in Portugal. The role involves assisting customers via multiple communication channels, handling inquiries confidently, and upselling services. Ideal candidates will be fluent in German and proficient in English, with prior experience in a customer-focused role. This is a remote position, and applicants must reside in Portugal.