German-Speaking Premium Coffee Support Specialist

CBT; Lisboa; Presencial; EUR 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary €1,450/mo

Performance bonus €100/mo

Language bonus €150/mo

Resumo da oferta

CBT in Lisbon is seeking a German-speaking Customer Support Specialist to join a premium lifestyle brand in the coffee industry. This on-site role covers orders, subscriptions, and delivery coordination, focusing on quality service over volume.

You will work in a calm, brand-driven environment with structured processes, handling inquiries via phone, email and chat in German while coordinating with logistics and technical teams. Training provided.

Qualificações

• Fluent German (C1/C2) required.
• Good English (B1+ preferred).
• Experience in customer support, e-commerce, or service roles is an advantage.

Responsabilidades

• Handle inbound customer requests via phone, email, and chat in German.
• Manage orders, subscriptions, deliveries, and account updates.
• Coordinate with logistics and technical teams as needed.
• Document all customer interactions accurately in CRM.

Conhecimentos

German language

English language

Ferramentas

CRM systems

Descrição da oferta de emprego

CBT in Lisbon is seeking a German-speaking Customer Support Specialist to join a premium lifestyle brand in the coffee industry. This on-site role covers orders, subscriptions, and delivery coordination, focusing on quality service over volume.

You will work in a calm, brand-driven environment with structured processes, handling inquiries via phone, email and chat in German while coordinating with logistics and technical teams. Training provided.