Dutch-Speaking Customer Support — Premium Coffee Experience

CBT; Lisboa; Presencial; EUR 16 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary €1,450/mo

Language bonus €150/mo

Performance bonus up to €100/mo

On-site Sete Rios

Onboarding & training

International environment

Resumo da oferta

CBT in Lisbon, Portugal is seeking a Dutch-speaking Customer Support Specialist to join our premium coffee brand. This on-site role covers inquiries about machines, subscriptions, orders, and delivery coordination, delivering a high-quality customer experience.

The position emphasizes structured workflows, CRM-driven processes, and calm, customer-focused service in a premium environment. On-site work at Sete Rios, with onboarding and growth opportunities.

Qualificações

• Fluent Dutch (C1/C2) required.
• Good English skills (B1+).
• Experience in customer support, e-commerce, or service roles is an advantage.
• Interest in premium products or lifestyle brands is a strong plus.
• Strong communication skills and customer empathy.
• Ability to follow structured processes and maintain attention to detail.
• Calm, solution-oriented mindset.

Responsabilidades

• Handle inbound customer requests via phone, email, and chat in Dutch.
• Support customers with coffee machine setup, usage, and troubleshooting.
• Manage orders, subscriptions, deliveries, and account updates.
• Assist with product information and premium service inquiries.
• Coordinate with logistics and technical teams when needed.
• Ensure accurate documentation of all customer interactions.
• Provide a smooth, high-quality customer journey aligned with brand standards.
• Work within structured processes and CRM systems.

Conhecimentos

Dutch language proficiency

English language

Customer support experience

E-commerce experience

Communication skills

Attention to detail

Calm/problem-solving mindset

Ferramentas

CRM systems

Descrição da oferta de emprego

CBT in Lisbon, Portugal is seeking a Dutch-speaking Customer Support Specialist to join our premium coffee brand. This on-site role covers inquiries about machines, subscriptions, orders, and delivery coordination, delivering a high-quality customer experience.

The position emphasizes structured workflows, CRM-driven processes, and calm, customer-focused service in a premium environment. On-site work at Sete Rios, with onboarding and growth opportunities.