Customer Support Advisor With Italian – Porto, Portugal (Immediate Start)

Closerhire; Porto; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

14 Salaries a Year

Accommodation Provided

Private Health Cover

Meal Allowance

Job summary

CloserHire is partnering with a global leader to recruit an Italian-speaking Customer Support Advisor for a project in Porto. You will provide empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe, focusing on diabetes care and insulin delivery products.

You will manage orders, provide technical support across calls, email, chat, and have 14 salaries a year with a monthly accommodation and benefits package starting from day one,

Qualifications

• Experience in customer service or technical support is advantageous.
• Knowledge of diabetes care or medical devices is a plus.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide customer care and technical assistance for diabetes medical devices.
• Deliver troubleshooting and technical support for devices and accessories.
• Assist customers with product usage across calls, email, chat, and SMS.
• Manage order intake, renewals, and related documentation with compliance.

Skills

Italian (C1+)

English (C1)

Customer service

Healthcare knowledge

Job description

1000€ x 14 + 100€ Complexity Bonus paid — plus 14 Salaries a Year, Accommodation Provided, Private Health Cover. Customer Support Advisor with Italian – Porto, Portugal (Medical Devices) in Porto, Portugal.

What you'll actually take home

1000€ x 14 + 100€ Complexity Bonus paid

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year
• Accommodation Provided
• Private Health Cover
• Meal Allowance

Everything else in the package

You also get full-time role, on‑site in Porto. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Modern office facilities with a multicultural and supportive work environment. Career development opportunities within an international company.

The job itself

CloserHire is partnering with a global leader in customer experience and business solutions to recruit Italian-speaking Customer Support Advisors for a project in Porto. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Day to day that means provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

What you need to bring

• European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem‑solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail‑oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases. Active listening and empathy to resolve customer concerns
• English skills (C1). Ability to support multiple
• Italian (C1+) and strong
• Fluent

Moving there

To get you on the ground: accomodation for candidates outside of Portugal - Room in company apartment in Porto for 12 months for a fixed cost of 280EUR, deducted from salary. Inside, portugal - only available if candidates are coming directly from a competitor Health, insurance since day 1 for small amount, free after 6 months, notes: "Monday to Sunday - 24/7 (Rotative shifts) Days, off - 2 Rotative days Night, and shift (22:00 to 07:00) – The night shift team is quite small, so each agent may only be required to cover this schedule occasionally during the month. Nevertheless, candidates must be aware of and comfortable with a 24/7 work rotation. Welcome bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.