German-Speaking HR Services Delivery Specialist

WTW; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

WTW in Lisbon is seeking a German-speaking HR Specialist to deliver consistent, high-quality HR support in a multicultural shared-services environment. You will operate with autonomy, following SOPs and country regulatory requirements, ensuring accurate case triage and escalation.

Key focus includes supporting Germany, Austria and Switzerland, maintaining HR knowledge content in German, and collaborating with Tier 2 teams and regional HR stakeholders.

Qualifications

• Native or near-native German (written and spoken) – mandatory.
• Fluent English (written and spoken).
• 1–2 years of experience in a customer service or administrative role, preferably within HR Shared Services or Global Business Services.
• Experience using HRIS and case-management tools (e.g., Oracle Cloud, Workday, ServiceNow).

Responsibilities

• Deliver consistent, high-quality HR support in a German-speaking shared-services environment.
• Ensure accurate case triage and effective escalation.
• Maintain German-language HR knowledge content and documentation.

Skills

German language excellence

Process discipline

Judgment and autonomy

Cultural intelligence

Attention to detail

Resilience

Collaboration

Education

Bachelor's degree in HR or related field

Tools

Oracle Cloud

Workday

ServiceNow

Job description

WTW in Lisbon is seeking a German-speaking HR Specialist to deliver consistent, high-quality HR support in a multicultural shared-services environment. You will operate with autonomy, following SOPs and country regulatory requirements, ensuring accurate case triage and escalation.

Key focus includes supporting Germany, Austria and Switzerland, maintaining HR knowledge content in German, and collaborating with Tier 2 teams and regional HR stakeholders.