German-Speaking Customer Support — Relocation to Portugal

WW Talents; Porto; Presencial; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Food allowance

Relocation support

Shared accommodation

Resumo da oferta

WW Talents is hiring a Customer Support Representative in Portugal to assist customers across markets with professional, empathetic service in a fast-paced environment. You will resolve inquiries, provide accurate information, and ensure a high-quality experience across channels.

You'll work a 24/7 rotational schedule in a multinational team, supporting multiple markets, with relocation assistance and a welcome bonus.

Qualificações

• Fluent verbal and written communication in German (C1 English)
• Excellent customer service and communication skills
• Strong problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Good stress management skills
• Strong empathy and active listening skills
• Comfortable working in a 24/7 rotational environment
• Ability to support multiple markets simultaneously

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

German fluency

English (C1)

Customer service

Communication skills

Problem solving

Attention to detail

Stress management

Empathy

Rotational shifts

Multi-market support

Descrição da oferta de emprego

WW Talents is hiring a Customer Support Representative in Portugal to assist customers across markets with professional, empathetic service in a fast-paced environment. You will resolve inquiries, provide accurate information, and ensure a high-quality experience across channels.

You'll work a 24/7 rotational schedule in a multinational team, supporting multiple markets, with relocation assistance and a welcome bonus.