Italian-Speaking Customer Support Pro — 24/7 Rotations

WW Talents; Setúbal; Presencial; EUR 14 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Welcome bonus

Food allowance

14 salaries

Resumo da oferta

WW Talents in Portugal is seeking a Customer Support Representative to provide professional, efficient, and empathetic support to customers across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience, with opportunities to relocate from abroad.

The role offers a 24/7 rotating schedule, night shifts, and relocation support. The international team provides life in Portugal and a chance to grow in customer service.

Qualificações

• Fluent verbal and written communication in Italian.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Good stress management skills.
• Strong empathy and active listening skills.
• Comfortable working in a 24/7 rotational environment.
• Ability to support multiple markets simultaneously.

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

Italian fluency

English (C1)

Customer service

Problem solving

Active listening

Multimarket support

Stress management

Empathy

Attention to detail

Descrição da oferta de emprego

WW Talents in Portugal is seeking a Customer Support Representative to provide professional, efficient, and empathetic support to customers across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience, with opportunities to relocate from abroad.

The role offers a 24/7 rotating schedule, night shifts, and relocation support. The international team provides life in Portugal and a chance to grow in customer service.