Global Customer Support Agent – Portugal Relocation

WW Talents; Lagos; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Welcome bonus €4,000

Food allowance

14 salaries

Resumo da oferta

WW Talents in Portugal is hiring a Customer Support Representative to assist customers across markets with professional and empathetic service. The role emphasizes clear communication, issue resolution, and maintaining high service quality in a fast-paced environment.

You will work a 24/7 rotational schedule, including night shifts, with relocation support for eligible candidates and a Welcome Bonus. Dutch language fluency and English at C1 are required to ensure seamless multi-market support.

Qualificações

• Fluent Dutch verbal and written communication required.
• Proficient English at C1 level.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Able to remain calm and professional under pressure.
• Good stress management skills.
• Demonstrates empathy and active listening in interactions.
• Comfortable with a 24/7 rotational environment and supporting multiple markets.

Responsabilidades

• Provide professional customer support via phone and written channels.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and offer appropriate solutions.
• Support multiple markets as needed.
• Manage large amounts of product and process information.
• Troubleshoot issues following established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks with strong attention to detail.
• Demonstrate active listening and empathy in every interaction.
• Maintain high service quality in a fast-paced setting.

Conhecimentos

Dutch language

English (C1)

Customer service

Problem solving

Information management

Attention to detail

Stress management

Empathy

24/7 schedule

Multi-market support

Descrição da oferta de emprego

WW Talents in Portugal is hiring a Customer Support Representative to assist customers across markets with professional and empathetic service. The role emphasizes clear communication, issue resolution, and maintaining high service quality in a fast-paced environment.

You will work a 24/7 rotational schedule, including night shifts, with relocation support for eligible candidates and a Welcome Bonus. Dutch language fluency and English at C1 are required to ensure seamless multi-market support.