German-Speaking Customer Support & Data Mastery

Linde Europe; Porto; On-site; EUR 18,000 - 21,000; Full time

Job summary

Linde Global Services in Porto, Portugal is seeking a Customer Service Representative fluent in German to support existing and new customers, handling inquiries by phone and email while ensuring accurate order entry and data maintenance.

You will work within a dynamic team, contribute to digital transformation, and use SAP/ERP to manage master data, pricing and contracts, enabling smooth front-line service.

Qualifications

• Minimum secondary school (High School) is required.
• Native German speaker with English at least B2.
• Experience in customer service (Front Office/Order Entry/Back Office) preferred.
• SAP/ERP basic knowledge needed to fulfil this role.

Responsibilities

• Provide assistance via phone/mail/email to existing and new/potential customers by solving simple queries affecting business performance.
• Ensure data from customers is accurately and timely maintained.
• Maintain Master Data Management covering Customer Master Data, Contract Management and Pricing Master.
• Route complex requests to the appropriate team (sales, credit to cash, delivery, etc.).

Skills

German language

English (B2)

Customer service

Phone/email communication

Education

High School diploma

Tools

SAP/ERP

Job description

Linde Global Services in Porto, Portugal is seeking a Customer Service Representative fluent in German to support existing and new customers, handling inquiries by phone and email while ensuring accurate order entry and data maintenance.

You will work within a dynamic team, contribute to digital transformation, and use SAP/ERP to manage master data, pricing and contracts, enabling smooth front-line service.