German-Speaking Customer Service Pro - Lisbon (On-Site)

Concentrix Portugal; Lisboa; Presencial; EUR 25 000 - 42 000; Tempo integral

Resumo da oferta

Concentrix Portugal is seeking a Customer Service Representative in Lisbon, on-site, to ensure top-tier service and operational excellence. You will handle inbound calls, chats, and emails, addressing inquiries and resolving issues with accurate information and proactive support.

Candidates should have a strong German (written and spoken) and English (B2) proficiency, excellent communication, and a customer-first attitude to drive satisfaction and loyalty.

Qualificações

• High level of German (written and oral).
• Fluent in English (B2).
• Excellent writing and verbal communication skills to simplify technical language.

Responsabilidades

• Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers’ inquiries and/or attending to potential requests.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situation and acknowledge their needs.
• Go beyond the customer's service expectations so they will remember and share their great experience.

Conhecimentos

German (written and oral) high level

English (B2) fluent

Descrição da oferta de emprego

Concentrix Portugal is seeking a Customer Service Representative in Lisbon, on-site, to ensure top-tier service and operational excellence. You will handle inbound calls, chats, and emails, addressing inquiries and resolving issues with accurate information and proactive support.

Candidates should have a strong German (written and spoken) and English (B2) proficiency, excellent communication, and a customer-first attitude to drive satisfaction and loyalty.