German-Speaking Customer Service Advisor - Tech

Cross Border Talents; Porto; Presencial; EUR 14 000 - 22 000; Tempo integral

Resumo da oferta

Cross Border Talents in Porto is seeking a Customer Support Specialist for a Tech account. You will assist users with account and product support, communicating in German and English.

On-site role with full training, onboarding, and coaching. You'll log interactions in the internal system and escalate complex issues to specialists as needed; there are clear opportunities for growth in a multilingual team.

Qualificações

• We're recruiting for German speakers for a Customer Support Specialist role in Porto.
• Handle inbound customer contacts via phone, chat, and email; log details in the internal system.
• Confident German communication with working English; full training provided.

Responsabilidades

• Assist customers with account and product support on a tech platform.
• Log interactions clearly in the internal system and escalate complex issues.
• Participate in onboarding and ongoing coaching to develop your career.

Conhecimentos

German language

English proficiency

Customer service

Formação académica

Finance/Accounts Receivable background preferred

Descrição da oferta de emprego

We're recruiting German speakers for a Customer Support Specialist role on a Tech account based in Porto, Portugal.

You'll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 17/Sep/26.

Finance/Accounts Receivable background preferred.

Day to day, you'll handle inbound customer contacts across phone, chat, and email, log details clearly in the internal system, and pass on trickier issues to a specialist when required.

We're looking for candidates who communicate confidently in German and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

The role comes with a proper onboarding programme, regular coaching sessions, and genuine room to develop your career within the company.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.