Italian-Speaking Customer Service Advisor - Tech

Cross Border Talents; Lisboa; Presencial; EUR 16 000 - 23 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking an Italian-speaking Customer Support Specialist in Lisbon, Portugal. This on-site role involves assisting users of a major digital platform with account and product support, across multiple channels.

You'll join a multilingual, supportive team and receive full training, onboarding, and ongoing coaching with clear opportunities for growth in your customer experience career.

Qualificações

• Italian language proficiency
• Strong written and spoken communication
• Willingness to learn and adapt to a training program

Responsabilidades

• Respond to customer enquiries across multiple channels
• Document each case accurately
• Flag unusual issues to supervisor for escalation

Conhecimentos

Italian language

Customer support

Communication

Descrição da oferta de emprego

We're recruiting Italian speakers for a Customer Support Specialist role on a Tech account based in Lisbon, Portugal.

You'll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 13/Aug/26.

Client prefers candidates who never worked for them before.

Your daily tasks will include responding to customer enquiries across multiple channels, documenting each case accurately, and flagging anything unusual to a supervisor.

We're looking for candidates who communicate confidently in Italian and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You'll receive structured onboarding, ongoing coaching, and clear opportunities to grow within a supportive, multicultural team.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.