German Speaking Customer Advisor

Ignite; Sintra; Híbrido; EUR 23 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base pay and bonuses

Language bonus

Meal stipend

Private health insurance

Career advancement

Resumo da oferta

Ignite in Lisbon is seeking German-speaking Customer Support Specialists to provide top-tier assistance to German-speaking clients. The role starts with in-person training in Lisbon, then moves to a flexible hybrid work model.

You'll resolve calls, emails, and chats, diagnose technical appliance issues, and maintain CRM records. A strong command of German (C1/C2) and English (B2) is required, with potential for internal advancement.

Qualificações

• German language level C1/C2 required.
• English language level B2 required.
• Experience in customer support or related fields preferred.
• Strong communication and digital literacy skills required.

Responsabilidades

• Handle calls, emails, and live chats to assist German-speaking clients.
• Diagnose issues with smart appliances and guide resolutions or escalate when needed.
• Log interactions and resolutions into the CRM accurately for quality tracking.
• Stay updated on product releases and company guidelines to provide high-quality support.
• Attend paid training and workshops to keep skills aligned with new products and processes.

Conhecimentos

German language (C1/C2)

English language (B2)

Customer support

CRM software

Communication skills

Digital literacy

Ferramentas

CRM software

Descrição da oferta de emprego

Are you a natural problem solver who loves helping people? Speak fluent German and want to build a rewarding career in one of Europe's most vibrant coastal capitals?

We are seeking energetic, goal-oriented German-Speaking Customer Support Specialists to become part of our growing global team based in Lisbon, Portugal. In this position, you will serve as the voice of a globally recognized leader in home appliances and consumer tech, offering top-tier assistance to German-speaking clients.

Note: This position starts with initial in-person training before moving to a flexible hybrid work model.

Key Responsibilities

• Customer Assistance: Resolve incoming calls, emails, and live chats concerning product features, warranty coverage, deliveries, setups, and account orders.
• Problem Diagnosis: Identify technical issues with smart appliances and devices, offering clear instructions to fix problems or escalating cases to specialized technical departments.
• Record Keeping: Log all client interactions and solutions accurately into our CRM system to maintain consistent service quality.
• Brand Representation: Keep up to date on new releases, smart home innovations, and company standards to deliver empathetic, high-quality assistance.
• Ongoing Learning: Attend paid continuous learning workshops to stay ahead of new product rollouts, technical guidelines, and service workflows.

Candidate Requirements

• Languages: Fluent (C1/C2 level) German capability, combined with strong functional English skills (B2 level).
• Location: Currently living in Lisbon or fully equipped to relocate to Portugal on your own.
• Interpersonal Skills: A patient, optimistic, and client-centric attitude paired with excellent verbal and written communication abilities.
• Digital Literacy: Skilled at using online tools, management software, and handling multi-screen workstations.
• Preferred Experience: Prior work history in customer support, retail, tech, or hospitality—plus an interest in personal electronics is an added advantage!

Working Hours & Lifestyle

• Schedule: 40 hours per week, spread across 5 working days.
• Shifts: Rotating shift patterns assigned exclusively between 07:00 and 17:00.
• Work-Life Integration: Take advantage of set daytime working hours, leaving your late afternoons and evenings open to experience Lisbon's coastal lifestyle, history, and social life.

Pay & Perks

• Base Pay: €1,450 gross per month (distributed over 14 payments per year, including mandatory Portuguese summer and holiday bonuses).
• Language Bonus: Extra €150 monthly stipend for utilizing your German language skills.
• Incentive Bonus: Earn up to €100 extra per month based on meeting target quality metrics.
• Daily Meal Stipend: €7 per working day (adding roughly €140–€150 tax-free to your monthly take-home pay).
• Medical Benefits: Comprehensive private health and life insurance active starting from day one.
• Career Advancement: Direct internal development routes toward Team Leader, Quality Specialist, or Corporate Trainer roles.
• Company Culture: A dynamic, diverse international community featuring active social events and dedicated leadership.

Relocation Guidelines

Please note that relocation packages or flight subsidies are not available for this role. Candidates relocating from abroad must be completely prepared to organize and finance their own transportation, legal residency paperwork, and housing accommodations in Lisbon.