German Speaking Customer Advisor

Ignite; Lisboa; Híbrido; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & life insurance

Language allowance (€150)

Performance KPI bonus

Meal allowance (€7/day)

Career growth paths

Resumo da oferta

Ignite in Lisbon, Portugal is seeking a German-speaking Customer Experience Specialist to deliver top-tier support for German customers. The role starts with on-site training and transitions to a hybrid work model, offering a monthly base salary with allowances and a KPI bonus.

You will handle inquiries across phone, email, and live chat, maintain CRM records, and stay updated on product releases. A strong German fluency (C1/C2) and English (B2) are essential; relocation to Portugal may be

Qualificações

• Fluent German (C1/C2) and English (B2)
• Location: Lisbon or willing to relocate to Portugal
• Strong communication skills, patient and customer-focused
• Tech-savvy with experience using CRM systems and digital platforms
• Bonus assets: customer service, retail, tech, or hospitality background is a plus

Responsabilidades

• Manage incoming queries via phone, email, and live chat regarding product details, warranties, shipping, installations, and orders
• Identify and resolve issues with home appliances and electronics, providing clear step-by-step solutions or coordinating with technical service teams
• Record customer interactions and resolutions in our CRM to ensure seamless service
• Stay informed on product updates, smart home tech, and company values to assist customers with empathy
• Engage in ongoing paid training to master product releases, technical specifications, and service standards

Conhecimentos

German proficiency

English proficiency

CRM familiarity

Customer service orientation

Multi-screen productivity

Ferramentas

CRM databases

Descrição da oferta de emprego

Are you a natural problem solver who loves helping people? Speak fluent German and want to build a rewarding career in one of Europe's most vibrant coastal capitals?

We are searching for enthusiastic, driven German-Speaking Customer Experience Specialists to join our expanding international team in Lisbon, Portugal. In this role, you will represent a world-renowned global household appliance and consumer electronics brand, delivering exceptional support to its German-speaking customers.

Note: This position begins with on-site training and transitions to a hybrid work model.

Key Responsibilities

• Customer Support: Manage incoming queries via phone, email, and live chat regarding product details, warranties, shipping, installations, and orders.
• Troubleshooting: Identify and resolve issues with home appliances and electronics, delivering clear, step-by-step solutions or coordinating with technical service teams.
• Data & Case Management: Accurately record customer interactions and resolutions within our CRM system to guarantee seamless, continuous service.
• Brand Ambassadorship: Stay informed on product updates, smart home technology, and corporate values to assist every customer with empathy and professionalism.
• Skill Development: Engage in ongoing paid training sessions to master upcoming product releases, technical specifications, and service standards.

What We Are Looking For

• Language Skills: Fluent (C1/C2) German, alongside solid professional working proficiency (B2) in English.
• Location: Based in Lisbon or fully prepared to relocate to Portugal independently.
• Communication: Patient, positive, customer-focused approach with outstanding written and verbal communication skills.
• Tech Savvy: Proficient in using digital platforms, CRM databases, and multi-screen tools.
• Bonus Assets: Background in customer service, retail, technology, or hospitality—along with a interest in consumer electronics is a plus!

Schedule & Work-Life Balance

• Working Hours: 5 days per week, 8 hours per day.
• Shift Window: Rotating shifts scheduled strictly between 07:00 and 17:00.
• Lifestyle: Benefit from predictable daytime shifts that keep your late afternoons and evenings free to enjoy Lisbon's beaches, culture, and social scene.

Compensation & Benefits

• Base Salary: €1,450 gross per month (distributed across 14 annual payments, including standard Portuguese summer and Christmas bonuses).
• Language Allowance: €150 monthly allowance for your German skills.
• Performance Bonus: Up to €100 monthly KPI bonus linked to quality and performance metrics.
• Meal Allowance: €7 per working day (~€140-€150 net additional monthly).
• Health & Life Insurance: Private coverage effective from your first day.
• Career Growth: Transparent internal promotion paths to Team Lead, Quality Assurance, and Trainer positions.
• Workplace Culture: A dynamic, multicultural atmosphere with regular team activities and supportive management.

Relocation Notice

No relocation assistance or travel reimbursement is provided. Applicants applying from outside Portugal must be fully prepared to handle and fund their own travel, administrative setup, and accommodation arrangements in Lisbon.