Customer Support Specialist Multilingual (Greece)

Cross Border Talents; Porto; Hybrid; EUR 23,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Relocation package

Training and career development

Job summary

An international recruitment agency is seeking a Customer Support Specialist to assist customers in a multilingual environment. This role operates from Greece, requiring fluency in one of the listed languages and English. Responsibilities include managing customer inquiries and providing support to enhance customer satisfaction. Candidates must have excellent communication skills and an EU work permit, along with benefits such as competitive salaries and relocation assistance.

Qualifications

• Fluency in one of the listed languages + English is required.
• Previous customer service or related experience is an advantage.
• Strong communication and problem-solving skills.
• Previous customer service experience is advantageous.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Assist customers with orders and deliveries.
• Provide troubleshooting support and problem-solving.
• Maintain professionalism and high customer satisfaction.
• Collaborate with team to ensure quality service delivery.

Skills

Fluency in one of the listed languages

Strong communication skills

Problem-solving skills

Problem-solving

Job description

About the job Customer Support Specialist Multilingual (Greece)

Location: Greece (Athens, Thessaloniki, and other locations depending on the project)
Contract Type: Full-time, Permanent
Work Model: On-site and remote options (remote roles require relocation within Greece)

Languages Required:
Danish | Dutch | French | German | Italian | Japanese | Norwegian | Portuguese | Spanish | Swedish

Job Description:
We are hiring Customer Support Specialists to join leading international companies based in Greece. You will be responsible for providing customer care and support to some of the worlds most innovative brands while living and working in a dynamic international environment.

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat in your native language and English
• Assist customers with orders, deliveries, and product settings
• Provide troubleshooting support and problem-solving in line with company guidelines
• Maintain a high level of professionalism and customer satisfaction
• Collaborate with team members to ensure quality service delivery

Requirements:

• Fluency in one of the listed languages + English
• EU Work Permit is mandatory (candidates must already be legally authorized to work in the EU no visa or legal assistance is provided)
• Strong communication and problem-solving skills
• Previous customer service or related experience is an advantage

What We Offer:

• Competitive salary and performance bonuses
• Relocation package (flight, accommodation assistance, and onboarding support)
• Training and career development with global brands
• International work environment with opportunities for growth