German-Speaking Banking Support Specialist (Porto)

Cross Border Talents; Porto; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding training

Modern workspace

Relocation support to Porto

Career progression opportunities

Company-sponsored healthcare

Resumo da oferta

Cross Border Talents in Porto, Portugal, seeks a German-speaking Customer Support Representative to assist clients by phone and email, handling banking queries and digital banking questions. You will translate complex banking terminology into clear guidance, deliver empathetic service, and help build trust while learning new financial software and procedures.

The role includes onboarding training, a modern campus workspace, relocation support to Porto, and clear opportunities for progression

Qualificações

• German language proficiency at C1/C2 level.
• Solid professional English (B2) for training and team communication.
• Strong communication skills and customer-centric mindset.
• Willingness to learn modern financial software and procedures.

Responsabilidades

• Answer customer questions via phone and email regarding banking queries.
• Assist with account management and digital banking troubleshooting.
• Ensure compliance with data privacy and security in all interactions.
• Record interactions accurately using corporate software.

Conhecimentos

German (C1/C2)

English (B2)

Customer service

Empathy & communication

Descrição da oferta de emprego

Cross Border Talents in Porto, Portugal, seeks a German-speaking Customer Support Representative to assist clients by phone and email, handling banking queries and digital banking questions. You will translate complex banking terminology into clear guidance, deliver empathetic service, and help build trust while learning new financial software and procedures.

The role includes onboarding training, a modern campus workspace, relocation support to Porto, and clear opportunities for progression