German Speaking Customer Support Representative

Cross Border Talents; Porto; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding training

Modern workspace

Relocation support to Porto

Career progression opportunities

Company-sponsored healthcare

Resumo da oferta

Cross Border Talents in Porto, Portugal, seeks a German-speaking Customer Support Representative to assist clients by phone and email, handling banking queries and digital banking questions. You will translate complex banking terminology into clear guidance, deliver empathetic service, and help build trust while learning new financial software and procedures.

The role includes onboarding training, a modern campus workspace, relocation support to Porto, and clear opportunities for progression

Qualificações

• German language proficiency at C1/C2 level.
• Solid professional English (B2) for training and team communication.
• Strong communication skills and customer-centric mindset.
• Willingness to learn modern financial software and procedures.

Responsabilidades

• Answer customer questions via phone and email regarding banking queries.
• Assist with account management and digital banking troubleshooting.
• Ensure compliance with data privacy and security in all interactions.
• Record interactions accurately using corporate software.

Conhecimentos

German (C1/C2)

English (B2)

Customer service

Empathy & communication

Descrição da oferta de emprego

German Speaking Customer Support Representative

Empresa : Cross Border Talents Tipo de Emprego : Periodo Integral Porto Portugal JobCopilot will tailor your resume and auto-fill the application

Descrição do Emprego - German Speaking Customer Support Representative

Are you ready to channel your language skills into an exciting career while living in one of Europe's most beautiful coastal cities? We are looking for detail-oriented, service-minded professionals to become part of our vibrant, multicultural German-Speaking Financial Support Team based in Porto, Portugal.

In this position, you will represent a leading international financial institution. Your core mission is centered on people: answering customer questions, building strong user trust, and ensuring every caller enjoys a smooth, high-quality banking experience.

Core Responsibilities

• Customer Guidance: Assist clients via phone and email with account management, digital banking troubleshooting, and general everyday retail banking questions.
• Critical Problem-Solving: Identify customer needs, resolve intricate financial issues, provide fast and effective solutions, and route complex cases to specialized teams when necessary.
• Regulatory Compliance: Strictly follow international banking standards, data privacy mandates, and rigorous security measures during all customer interactions.
• Data Administration: Use sophisticated corporate software to keep flawless customer logs and record precise details of all interactions.

Who We Are Looking For

We want to hire a flexible, customer-first professional who can deliver empathetic care while managing financial tasks in a highly organized manner.

Basic Requirements

• Language Proficiency: Fully fluent command of German (C1/C2 level), along with a solid professional grasp of English (B2 level) for training purposes and internal team communication.
• Communication Skills: Great at building a quick rapport with people, maintaining a polished professional image, and translating complex banking jargon into easy-to-understand guidance.
• Eagerness to Learn: A quick study who enjoys fast-paced settings and is genuinely excited to learn modern financial software and corporate procedures.
• Background: No prior background in finance or customer service is required. We offer fully paid, professional onboarding training to give you everything you need for long-term career growth.

Salary, Benefits & Corporate Culture

We offer a well-rounded rewards package designed to boost your professional growth and complement your lifestyle in Portugal:

• Reliable Income: A competitive monthly salary structure created to guarantee a comfortable lifestyle in Porto.
• Day-One Benefits: Full corporate medical and life insurance plans that take effect on your first day on the job.
• Career Progression: Clear and open paths for promotion; most of our Team Leads and Quality Assurance staff advanced directly from this entry-level role.
• State-of-the-Art Workspace: Work out of a modern, tech-forward corporate campus complete with high-end tools and collaborative spaces.
• Thriving Community: Connect with a diverse, global team and enjoy company sports leagues, regular social events, and language groups.

Full Relocation Assistance (Moving to Porto)

For candidates moving to Porto from another country, we make the transition effortless with a complete relocation assistance package:

• Provided Housing: Move straight into a private room inside a premium, company-run apartment upon your arrival.
• Flight Coverage: The company will reimburse 100% of your initial airfare to Porto.
• Bureaucracy Help: Get direct, step-by-step assistance from our local HR department to acquire your Portuguese tax ID (NIF) and social security setup without the stress.

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