German Customer Success - Porto | Relocation

Cross Border Talents; Porto; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Relocation assistance

Competitive salary

Resumo da oferta

Cross Border Talents in Porto is seeking a German Customer Support Specialist to serve as the main contact for clients, addressing issues and ensuring smooth, personalized experiences. You will resolve inquiries and maintain strong client relationships in a fast-paced environment.

You will engage with customers via phone, email and chat, coordinate with colleagues to resolve issues swiftly, and document interactions to support a seamless service journey for a diverse client base.

Qualificações

• German proficiency at C1/C2 level.
• English proficiency at B2 level.
• EU citizenship or Portuguese residency card.
• At least 1 year of experience in Customer Support or related role.
• Strong analytical, leadership and communication abilities.
• Desire to learn and advance in the field.

Responsabilidades

• Engage with clients through phone, email, and chat to address their needs with care and efficiency.
• Understand customer requirements and provide customized resolutions that exceed expectations.
• Collaborate with team colleagues to resolve issues quickly and improve the customer experience.
• Keep accurate, up-to-date customer records for seamless service delivery.
• Provide high-quality interactions that foster trust and loyalty.

Conhecimentos

German proficiency

English proficiency

Analytical

Leadership

Communication

Descrição da oferta de emprego

Cross Border Talents in Porto is seeking a German Customer Support Specialist to serve as the main contact for clients, addressing issues and ensuring smooth, personalized experiences. You will resolve inquiries and maintain strong client relationships in a fast-paced environment.

You will engage with customers via phone, email and chat, coordinate with colleagues to resolve issues swiftly, and document interactions to support a seamless service journey for a diverse client base.