German-Speaking Banking Support Specialist Porto

Ibersafety – Comércio De Artigos De Protecção Laboral, Unipessoal Lda; Porto; Presencial; EUR 8900 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation

Flight reimbursement

HR support (NIF)

Resumo da oferta

Ignite Travel in Porto, Portugal hires a German-speaking Customer Support Representative to join its multilingual financial support team. You will assist German-speaking clients via phone and email, guiding them through daily account operations and portal navigation while delivering high-quality service.

No banking experience is required as full onboarding is provided; you'll learn modern banking software, ensure data accuracy, and uphold privacy standards in a dynamic international environment.

Qualificações

• German proficiency at C1/C2 level.
• English proficiency at B2 for internal communication.
• Strong communication and professional phone etiquette.
• Willingness to learn financial software and tools.
• Onboarding provided; banking experience not required.

Responsabilidades

• Assist global customers via phone and email with daily account operations, portal navigation, and banking queries.
• Troubleshoot complex account issues and escalate specialized cases to internal technical units.
• Maintain compliance with global banking regulations, security protocols, and privacy standards.
• Enter data and maintain up-to-date client profiles in enterprise software.

Conhecimentos

German fluency

English proficiency

Descrição da oferta de emprego

Ignite Travel in Porto, Portugal hires a German-speaking Customer Support Representative to join its multilingual financial support team. You will assist German-speaking clients via phone and email, guiding them through daily account operations and portal navigation while delivering high-quality service.

No banking experience is required as full onboarding is provided; you'll learn modern banking software, ensure data accuracy, and uphold privacy standards in a dynamic international environment.