German, English-speaking Customer Service

CallForTalents; Porto; Hybrid; EUR 11,000 - 18,000; Full time

Job summary

Cross Border Talents in Porto is seeking a Customer Service Representative for a hybrid role. You will be the first point of contact for customers, handling inbound inquiries in German and English, with a sales-oriented approach and support for phone banking and app setup.

Responsibilities include presenting product ranges, supporting central marketing campaigns, and delivering outstanding service across shifts in a Monday–Sunday schedule with two rotating days off per week.

Qualifications

• Inglish and German language proficiency required.
• Inbound customer service experience is preferred.
• Sales-oriented approach when presenting product ranges.
• Ability to work in a hybrid, customer-facing role.

Responsibilities

• Handle inbound customer service inquiries as the first line of contact for service retail.
• Assist customers with questions about phone banking access, security PINs and mobile banking app setup.
• Present product ranges with a sales-oriented approach.
• Support central marketing campaigns.

Skills

German language (native/fluent)

English language

Inbound customer service

Job description

Join a team in Porto as a Customer Service Representative. In this hybrid role, you will be the first point of contact for customers with a range of service retail inquiries, providing inbound support primarily in German and English.

Key points

• Location: Porto, Portugal, a vibrant coastal city known for its rich history, stunning architecture and delicious cuisine
• Work model: Hybrid
• Languages: German and English
• Schedule: Rotational shifts, Monday to Sunday, with two rotating days off per week. Shifts run within the window of 06:00 to 21:00.
• Compensation: Monthly gross salary, plus a performance bonus, a complexity bonus and a meal allowance
• Relocation: No relocation support provided

Responsibilities

• Handle inbound customer service inquiries as the first line of contact for service retail
• Assist customers with questions about phone banking access, security PINs and mobile banking app setup
• Present product ranges with a sales-oriented approach
• Support central marketing campaigns

Requirements

• Fluent or native-level German
• Proficiency in English
• Ability to provide inbound customer service support
• Sales-oriented approach to presenting product ranges

About Cross Border Talents

A global AI Talent Infrastructure company combining permanent recruitment, recruitment as a service, and employer of record under one platform. Native-language recruiters connect talent with opportunities worldwide.