German Speaking Customer Support Representative

Ibersafety – Comércio De Artigos De Protecção Laboral, Unipessoal Lda; Porto; In loco; EUR 8900 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accommodation

Flight reimbursement

HR support (NIF)

Descrizione del lavoro

Ignite Travel in Porto, Portugal hires a German-speaking Customer Support Representative to join its multilingual financial support team. You will assist German-speaking clients via phone and email, guiding them through daily account operations and portal navigation while delivering high-quality service.

No banking experience is required as full onboarding is provided; you'll learn modern banking software, ensure data accuracy, and uphold privacy standards in a dynamic international environment.

Competenze

• German proficiency at C1/C2 level.
• English proficiency at B2 for internal communication.
• Strong communication and professional phone etiquette.
• Willingness to learn financial software and tools.
• Onboarding provided; banking experience not required.

Mansioni

• Assist global customers via phone and email with daily account operations, portal navigation, and banking queries.
• Troubleshoot complex account issues and escalate specialized cases to internal technical units.
• Maintain compliance with global banking regulations, security protocols, and privacy standards.
• Enter data and maintain up-to-date client profiles in enterprise software.

Conoscenze

German fluency

English proficiency

Descrizione del lavoro

German Speaking Customer Support Representative

Ignite Travel

Location: Porto, Portugal

Role Summary

Are you eager to apply your linguistic skills to a dynamic position in one of Europe's top seaside cities? We are searching for meticulous, customer-centered individuals to join our vibrant, multicultural German-Speaking Financial Support Team based in Porto, Portugal. Representing a world-leading financial institution, you will deliver high-quality service, build lasting client trust, and support a seamless digital banking experience for German-speaking users.

Primary Responsibilities

• Client Support: Assist global customers via phone and email with daily account operations, portal navigation, and banking queries.
• Issue Resolution: Troubleshoot complex account issues and **escalate specialized cases to internal technical units**.
• Compliance: Maintain strict adherence to global banking regulations, security protocols, and privacy standards.
• Data Entry: Maintain up-to-date interaction logs and accurate client profile details in enterprise software platforms.

Ideal Profile

Essential Qualifications:

• Languages: C1/C2 German fluency with B2 English proficiency for internal communication and training.
• Communication: Strong interpersonal skills, professional phone etiquette, and the ability to explain financial concepts simply.
• Adaptability: Eager to learn modern financial software systems, administrative tools, and fast-paced procedures.
• Experience: Banking experience is not required; full paid onboarding is provided to ensure your long-term success.
• Salary: Attractive base pay aligned with a comfortable lifestyle in Porto.
• Health & Wellness: Comprehensive private medical and life insurance starting on day one.
• Growth: Clear internal progression structures with leadership roles regularly filled from within.
• Workplace: Contemporary office facilities with open, collaborative working spaces.
• Culture: Dynamic international atmosphere featuring language clubs, social events, and recreational sports leagues.

Relocation Package

• Accommodation: Private room in a company-managed apartment provided upon arrival.
• Travel: Full reimbursement for your initial flight ticket to Portugal.
• Admin Support: Hands-on assistance from HR to secure your tax (NIF) and social security numbers.