German-Speaking B2B Advertising – Lisbon, Portugal

Closerhire; Lisboa; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Accommodation Provided

Private Health Cover

Paid Training

Job summary

CloserHire is recruiting a German-speaking B2B Advertising Support Specialist in Lisbon. You will support advertisers with troubleshooting, platform guidance, and optimization insights to ensure a seamless user experience.

This on-site role offers relocation support, a base salary of €1,466 per month (gross), paid training, and a modern office environment in central Lisbon. A proactive, customer-focused mindset and willingness to learn are essential.

Qualifications

• Native or C2 level German, plus English at B2.
• Experience with online campaigns or digital marketing is helpful.
• Familiarity with social media platforms.
• Previous experience in customer support or a contact center is a plus.
• Autonomy, attention to detail, and problem-solving abilities.
• Willingness to learn and work in a team environment.
• A degree in Marketing or related field is helpful but not required; practical experience counts.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Collaborate with Product, Operations & Engineering to resolve queries.
• Provide timely updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Maintain proactive, professional communication throughout the case journey.
• Share insights and feedback to support continuous improvement

Skills

German (native/C2)

English (B2)

Customer support

Problem solving

Team collaboration

Attention to detail

Analytical thinking

Education

Marketing degree (helpful)

Job description

German-speaking role in Lisbon, Portugal. €1,466 per month (gross). Relocation support included.

At a glance Location: Lisbon, Portugal Work model: On-site Languages: German Salary: €1,466 per month (gross) Start: 19/11 Relocation: supported — details below

Perks worth knowing about Accommodation Provided Private Health Cover Paid Training

About the role CloserHire is partnering with a global leader in digital advertising solutions to recruit a German-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

What you'll do Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal Product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement

What we're looking for Native or C2 level German, plus good English (around B2). Some experience with online campaigns or digital marketing — you don't need to know everything, just be comfortable with the basics. Familiarity with social media platforms and interest in online advertising. Previous experience in customer support or a contact center is a plus, but not mandatory. Comfortable analyzing issues, problem-solving, and paying attention to detail. Ability to work both independently and as part of a collaborative team. A degree in Marketing or a related field is helpful but not required — practical experience also counts. A proactive, customer-focused mindset and willingness to learn

Salary €1,466 per month (gross)

Benefits Full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00–19:00 Attractive base salary Relocation support package to help you settle into life in Lisbon Private health insurance and other benefits Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment Modern office in central Lisbon, easily accessible and well-equipped

Relocation support Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months

Why Portugal? Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

We are an equal-opportunity recruiter and consider every applicant on ability alone.