B2B Advertising Support Specialist – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

Relocation support

Private health insurance

Fully paid training

Global brand exposure

Modern office in central Lisbon

Job summary

CloserHire in Lisbon is seeking an English-speaking Advertising Support Specialist to handle end-to-end troubleshooting for advertising products via email and chat. You will diagnose campaign and feature issues, collaborating with Product, Operations, and Engineering teams to ensure timely, accurate updates and high customer satisfaction.

This full-time role offers a 14-salary package (920€ x 14), relocation support, private health insurance, and comprehensive training.

Qualifications

• Experience with online campaigns or digital marketing.
• Native or C2 level of English.
• Willingness to learn and work in Lisbon, Portugal.

Responsibilities

• Provide end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Collaborate with internal teams (Product, Operations & Engineering) to resolve queries.
• Educate advertisers on features, best practices, and issue types.

Skills

Online campaigns

Customer support

English proficiency

Education

Marketing degree helpful

Job description

A English-Speaking B2B Advertising Support Specialist role based in Lisbon, Portugal. 920€ x 14.

What the job actually involves

Day to day you will be handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal, and product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement.

What you'll earn

920€ x 14

Portuguese contracts pay 14 salaries a year - your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

What's included

The package covers full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00-19:00, attractive base salary, relocation support package to help you settle into life in Lisbon, private health insurance and other benefits, opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment, modern office in central, and lisbon, easily accessible and well-equipped.

Who this suits

• Some experience with online campaigns or digital marketing - you don't need to know everything, just be comfortable with the basics. Familiarity with social media platforms and interest in online advertising. Previous experience in customer support or a contact center is a plus, but not mandatory. Comfortable analyzing issues, problem-solving, and paying attention to detail. Ability to work both independently and as part of a collaborative team. A degree in Marketing or a related field is helpful but not required - practical experience also counts. A proactive, customer-focused mindset and willingness to learn
• Native or C2 level of English

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

Next steps

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation with us to check the role genuinely fits
• The company's own interview stage
• Offer and contract - we stay involved through paperwork and arrival

Expect roughly five weeks between applying and your first day in country.