Customer Service Representative German Speaker | Braga, Portugal

Nordicrecruiters; Braga; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Travel perks

Incentives

Remote-friendly from Braga

Job summary

Nordicrecruiters in Braga, Portugal, is seeking a Customer Service Representative fluent in German to support our global travel and tourism client. The role offers remote-friendly work from Braga and a chance to deliver outstanding support across phone, email, chat, and social media.

You should be fluent in German (C2) and English (B2), with a positive, customer-focused mindset. Prior service experience helps, but enthusiasm and strong communication skills are key.

Qualifications

• Native or fluent in German (C2) and comfortable communicating in English (B2).
• Previous customer service experience is a plus, but enthusiasm, communication skills, and responsiveness matter most.
• Strong verbal and written skills across different channels (phone, email, chat).
• Tech-competent, able to learn new software quickly and troubleshoot common queries.
• Detail-oriented, organized, and team-spirited.

Responsibilities

• Respond to inquiries via phone, email, chat, and social media, providing clear, polite, and accurate information.
• Build positive customer relationships by resolving issues quickly and ensuring satisfaction and engagement.
• Follow established procedures while working collaboratively with the team and escalating where needed.
• Identify recurring challenges and propose improvements that enhance our service standards and processes.
• Stay proactive and organized when managing multiple tasks in a fast-paced environment.

Skills

German (C2)

English (B2)

Customer service

Communication skills

Job description

re you fluent in German and inspired to deliver exceptional customer experiences while living in one of Portugals most charming cities? Join our team in Braga, Portugal, as a Customer Service Representative (German language) where you'll support operations for a global travel & tourism brand in a dynamic, remote-friendly environment.

What You'll Do

• Respond to inquiries and service requests via phone, email, chat, and social media, providing clear, polite, and accurate information.
• Build positive customer relationships by resolving issues quickly and ensuring satisfaction and engagement.
• Follow established procedures while working collaboratively with the team and escalating where needed.
• Identify recurring challenges and propose improvements that enhance our service standards and processes.
• Stay proactive and organized when managing multiple tasks in a fast-paced environment.

Who You Are

• Native or fluent in German (C2) and comfortable communicating in English (minimum B2).
• Previous customer service experience is a plus, but your enthusiasm, communication skills, and responsiveness matter most.
• Strong verbal and written skills across different channels (phone, email, chat).
• Tech-competent, able to learn new software quickly and troubleshoot common queries.
• Detail-oriented, organized, and team-spirited.
• Willing to adapt in a fast-evolving support environment and thrive under pressure.

What We Offer

• Competitive salary with performance-based incentives.
• Fully remote work from Braga, allowing you to enjoy location flexibility while being part of a global brand.
• Professional growth opportunities within the BPO/outsourcing industry.
• A supportive team environment and the chance to be part of a top-tier customer experience operation.
• Travel perks and exclusive discounts as part of our global brand partnership.

Life in Braga

Living in Braga, Portugal, means enjoying an ideal mix of lifestyle and work. Often called the Portuguese Rome, Braga is known for its historic architecture, vibrant student culture, and accessible nature escapes. With Portugals quality of life, mild climate, and welcoming community, its the perfect place to advance your career and enjoy new experiences.

If you're ready to leverage your German language skills in a customer service role while enjoying the experience of living in Braga, your next adventure starts here!