German & English Customer Service Representative – Porto, Portugal

CB Talents; Porto; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Shared accommodation

In-Country relocation assistance

Food allowance

Job summary

Concentrix in Porto, Portugal is hiring Customer Support Professionals fluent in German and English. The role requires handling German and English inquiries with empathy in a 24/7 rotational shift model, including occasional night shifts.

Strong problem-solving and attention to detail are essential for delivering high-quality service. The position offers a base salary of 1,100€ per month (paid over 14 months) plus a 1,500€ welcome bonus and a daily food allowance of 7.63€ per working day, with

Qualifications

• Fluent (verbal and written) in German.
• Upper-Intermediate to Advanced English (B2+).
• Strong problem-solving and active listening skills.
• Able to manage high information volume with attention to detail.

Responsibilities

• Provide high-quality customer support in German and English.
• Work 24/7 rotational shifts with two days off per week; some night shifts may be required.
• Resolve disputes, handle inquiries, and deliver empathetic, solution-oriented service.

Skills

German language fluency

English proficiency (B2+)

Job description

Are you fluent in German and English and looking to launch your career in one of Europe's most vibrant coastal cities? Concentrix is hiring Customer Support Professionals to join our energetic team in Porto, Portugal.

Position Highlights

• Location: Porto, Portugal (On-site)
• Start Date: September 24th
• Base Salary: 1,100€ per month (paid over 14 months)
• German Speaker Bonus: 1,500€ welcome bonus (paid in monthly installments during your first year)
• Daily Perks: 7.63€ food allowance per working day

Relocation Support

• Shared Accommodation: Provided for up to 12 months for candidates moving from outside Portugal (details discussed during your interview).
• In-Country Support: Local relocation assistance within Portugal available for German-market candidates.

Key Responsibilities & Work Model

• Provide high-quality customer support across German and English-speaking markets simultaneously.
• Work dynamic 24/7 rotational shifts (Monday–Sunday, 2 days off per week). Occasional night shifts (22:00–07:00) may be required.
• Resolve customer disputes, manage inquiries, and deliver empathetic, solution-oriented service.

Requirements

• Fluent (verbal and written) in German.
• Upper-Intermediate to Advanced (C1) English proficiency.
• Strong problem-solving, stress management, and active listening skills.
• Ability to manage high volumes of information detail-orientedly.