German Customer Support in Lisbon - Welcome Bonus 3000 Euros!

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation support

Relocation package

Welcoming bonus 3000 Euros

Resumo da oferta

Cross Border Talents is seeking a German-speaking Customer Support specialist in Lisbon to assist users of a leading global e-commerce platform. This on-site role focuses on delivering empathetic, accurate help through digital channels, guiding customers through orders, returns, and account updates.

You will work with buyers, sellers and creators, maintaining high-quality responses and collaborating with internal teams to ensure timely solutions.

Qualificações

• Fluent in German (C2 level) required.
• 0-1 year of customer support experience.
• EU Citizenship or Portuguese Residency Card.
• Strong leadership, analytical and communication skills.

Responsabilidades

• Respond to customer inquiries through digital channels with professionalism.
• Resolve issues for buyers, sellers, and creators, including orders and refunds.
• Guide users through cancellations, returns, and account updates.
• Collaborate with internal teams to deliver timely support.
• Escalate sensitive issues appropriately.
• Meet quality benchmarks and turnaround targets.
• Provide clear, solution-focused guidance.
• Stay updated on platform policies and features.

Conhecimentos

German (C2)

Customer service

Analytical skills

Communication skills

Descrição da oferta de emprego

German Customer Support in Lisbon - Welcome Bonus 3000 Euros!

Job Openings German Customer Support in Lisbon - Welcome Bonus 3000 Euros!

About the job German Customer Support in Lisbon - Welcome Bonus 3000 Euros!

Launch Your Journey in E-Commerce Support!

Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.

Role Overview:

As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities:

• Respond to customer inquiries with professionalism and warmth — primarily through digital channels
• Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
• Guide users through platform features like cancellations, returns, and account updates
• Work cross-functionally with internal teams to deliver timely and accurate support solutions
• Escalate challenging or sensitive issues appropriately and efficiently
• Consistently meet quality benchmarks and turnaround expectations
• Offer clear, solution-focused guidance to enhance the customer journey
• Stay current on platform policies, feature updates, and e-commerce best practices

Requirements:

• Fluent inGerman (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environment