German Customer Support Agent — Lisbon (Welcome Bonus)

Cross Border Talents; Lisboa; Presencial; EUR 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Performance bonus

Resumo da oferta

Cross Border Talents in Lisbon is seeking a German-speaking Customer Support Agent to handle inquiries across phone, chat, email, and social media. You will assist customers with account setup, verify identities, and resolve issues to ensure a smooth experience.

The role is onsite in Lisbon with a welcome bonus of €3,000 and additional perks like meal allowance, transportation support, relocation help, and opportunities to grow in a fast-paced team.

Qualificações

• Geman language proficiency at C2 level.
• 0–1 year experience in customer support.
• EU citizenship or Portuguese residency.

Responsabilidades

• Provide exceptional support via phone, chat, email, and social media
• Assist customers with account setup, logins, verifications, financial transactions, and technical concerns
• Deliver professional and friendly guidance to ensure a positive customer experience
• Respond to inquiries with speed, accuracy, and empathy
• Foster strong customer relationships through effective communication
• Adhere to internal policies while maintaining high service standards
• Share insights to improve processes and enhance overall customer satisfaction

Conhecimentos

Fluent German (C2)

Communication skills

Analytical thinking

Willing to learn

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a German-speaking Customer Support Agent to handle inquiries across phone, chat, email, and social media. You will assist customers with account setup, verify identities, and resolve issues to ensure a smooth experience.

The role is onsite in Lisbon with a welcome bonus of €3,000 and additional perks like meal allowance, transportation support, relocation help, and opportunities to grow in a fast-paced team.