German Customer Support Agent — Lisbon (Welcome Bonus)

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Performance bonus

Job summary

Cross Border Talents in Lisbon is seeking a German-speaking Customer Support Agent to handle inquiries across phone, chat, email, and social media. You will assist customers with account setup, verify identities, and resolve issues to ensure a smooth experience.

The role is onsite in Lisbon with a welcome bonus of €3,000 and additional perks like meal allowance, transportation support, relocation help, and opportunities to grow in a fast-paced team.

Qualifications

• Geman language proficiency at C2 level.
• 0–1 year experience in customer support.
• EU citizenship or Portuguese residency.

Responsibilities

• Provide exceptional support via phone, chat, email, and social media
• Assist customers with account setup, logins, verifications, financial transactions, and technical concerns
• Deliver professional and friendly guidance to ensure a positive customer experience
• Respond to inquiries with speed, accuracy, and empathy
• Foster strong customer relationships through effective communication
• Adhere to internal policies while maintaining high service standards
• Share insights to improve processes and enhance overall customer satisfaction

Skills

Fluent German (C2)

Communication skills

Analytical thinking

Willing to learn

Job description

Cross Border Talents in Lisbon is seeking a German-speaking Customer Support Agent to handle inquiries across phone, chat, email, and social media. You will assist customers with account setup, verify identities, and resolve issues to ensure a smooth experience.

The role is onsite in Lisbon with a welcome bonus of €3,000 and additional perks like meal allowance, transportation support, relocation help, and opportunities to grow in a fast-paced team.