German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

Cross Border Talents; Oeiras; Presencial; EUR 30 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Resumo da oferta

A leading staffing agency in Lisbon is seeking an E-Commerce Customer Support representative. In this role, you will interact with customers primarily through digital channels, resolving inquiries and ensuring positive experiences. Fluency in German and a collaborative spirit are essential. Competitive salary, performance bonuses, and relocation packages offered.

Qualificações

• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.

Responsabilidades

• Respond to customer inquiries through digital channels.
• Resolve issues like tracking orders and handling refunds.
• Guide users through platform features.
• Work with internal teams for accurate support.
• Escalate issues when necessary.
• Meet quality benchmarks consistently.
• Provide solution-focused guidance.
• Stay updated on platform policies and best practices.

Conhecimentos

Fluent in German (C2 level)

Strong communication skills

Analytical skills

Leadership skills

Eagerness to learn and grow

Descrição da oferta de emprego

Job Openings German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

About the job German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

Launch Your Journey in E-Commerce Support!

Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.

Role Overview:

As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global e‑commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities:

• Respond to customer inquiries with professionalism and warmth — primarily through digital channels
• Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
• Guide users through platform features like cancellations, returns, and account updates
• Work cross‑functionally with internal teams to deliver timely and accurate support solutions
• Escalate challenging or sensitive issues appropriately and efficiently
• Consistently meet quality benchmarks and turnaround expectations
• Offer clear, solution‑focused guidance to enhance the customer journey
• Stay current on platform policies, feature updates, and e‑commerce best practices

Requirements:

• Fluent inGerman (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress‑free

Onsite Work:

Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!