German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Cross Border Talents; Coimbra; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Job summary

A customer support company in Coimbra, Portugal, is looking for a Customer Support Specialist who is fluent in German. In this role, you will assist clients through phone, email, and chat, providing clear solutions and ensuring a smooth experience. The position offers competitive compensation along with several benefits such as a performance bonus, meal allowance, and transportation support, while also allowing for remote work flexibility. Join us and be part of a supportive team environment.

Qualifications

• 0-1 year of experience in customer support.
• Eager to learn and grow.

Responsibilities

• Engage with customers via phone, email, and chat.
• Handle diverse customer requests and ensure satisfaction.
• Collaborate with internal teams for effective resolutions.
• Keep accurate records and documentation.

Skills

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Job description

German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Launch Your Career in Customer Support!

Step into a supportive, team-driven workplace where professionalism and empathy shape every interaction. If you’re proactive, detail-oriented, and passionate about helping others, this could be the opportunity you’ve been looking for.

Role Overview:

As a Customer Support Specialist, you’ll be the first line of contact for clients, assisting them through phone calls, emails, and live chat. Your role will be to deliver clear solutions, resolve issues promptly, and create a smooth, positive experience for every customer.

Key Responsibilities:

• Engage with customers professionally and warmly via phone, email, and chat
• Handle diverse requests, from product or service information to troubleshooting and account support
• Provide guidance, address concerns, and ensure clients feel supported throughout their journey
• Keep accurate records of all cases and maintain up-to-date documentation
• Escalate sensitive or complex issues following company procedures
• Collaborate with internal teams to deliver timely and effective resolutions
• Consistently meet quality standards and response time targets
• Stay current on product knowledge, company policies, and industry best practices

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skillsEagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free

Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!