German Customer Care Advisor in Lisbon (2000 Euros Welcome Bonus)

Cross Border Talents; Lisboa; On-site; EUR 22,320; Full time

Benefits offered by this job

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Allowance

Job summary

An innovative company in Lisbon is seeking a driven Customer Success Specialist fluent in German. In this role, you will handle customer inquiries across various channels and ensure satisfaction. Ideal candidates have strong analytical and communication skills, alongside a desire to grow. This position offers a competitive salary, performance bonuses, and allowances for meals and transportation.

Qualifications

• EU Citizenship or Portuguese Residency Card is required.
• 0-1 year experience in customer support.

Responsibilities

• Deliver exceptional support via phone, live chat, email, and social media.
• Address inquiries related to account setup and financial concerns.
• Build strong relationships with customers.

Skills

Fluent in German (C2 level)

Strong leadership skills

Strong analytical skills

Strong communication skills

Eagerness to learn and grow

Job description

German Customer Care Advisor in Lisbon (2000 Euros Welcome Bonus)

We’re seeking a driven Customer Success Specialist to join our innovative and dynamic team! If you're adaptable, personable, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Role Overview:

As a Customer Support Specialist, you’ll interact with clients through various channels—phone, chat, email, and social media—handling account, technical, and financial inquiries. Your role will be key in ensuring customer satisfaction and contributing to improvements in our processes.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media
• Address inquiries related to account setup, verification, login issues, financial concerns, and technical difficulties
• Serve as a trusted advisor to customers, particularly in the sports industry
• Respond quickly to customer questions, concerns, and feedback
• Build strong relationships with customers through clear and effective communication
• Maintain high service standards in line with company policies
• Provide suggestions for process and service improvements

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Earn bonuses based on your contributions
• Meal Allowance: Coverage for meal expenses during work hours
• Transportation Allowance: Support for commuting costs
• Onsite Work: Thrive in a collaborative, in-office environment

Ready to embark on a rewarding customer support career? Apply today, and let’s get in touch!