Remote German-Speaking Customer Support Advisor

Cross Border Talents; Braga; Remote; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Wellness programs

Career growth opportunities

Flexible work environment

Job summary

A leading customer support company is seeking a Remote German-Speaking Customer Support Advisor based in Braga, Portugal. In this role, you will provide exceptional support to German-speaking customers through various communication channels. Ideal candidates will have strong German language skills and a passion for delivering outstanding customer experiences in a remote work environment. Competitive salary and benefits offered.

Qualifications

• Native or near-native fluency in German.
• Residing in the North of Portugal.
• Excellent communication and problem-solving skills.
• Excellent communication and problem-solving skills.
• Positive and proactive attitude with a passion for delivering outstanding customer experiences.
• Previous experience in customer support is a plus but not required.
• Ability to work independently in a remote environment.

Responsibilities

• Engage with German-speaking customers via phone, email, and chat.
• Resolve customer inquiries and issues promptly.
• Collaborate with remote team members to enhance customer experience.
• Stay up-to-date with our products and services to give accurate information.
• Identify and escalate issues to appropriate teams for quick resolution.

Skills

Native or near-native fluency in German

Excellent communication skills

Problem-solving skills

Positive and proactive attitude

Job description

Remote German-Speaking Customer Support Advisor

About the job Remote German-Speaking Customer Support Advisor

Join our client'steam in Braga, a city renowned for its rich history, stunning architecture, and lively culture. The project you will be working foris fora leading global home furnishings retailer, dedicated to providing exceptional service and innovative products to customers worldwide. We are committed to quality, sustainability, and creating a better everyday life for our customers.

We are seeking a dedicated and customer-focused German-Speaking Customer Support Advisorto join their remote team. In this role, you will be the first point of contact for our German-speaking customers, providing exceptional support and ensuring a positive experience with our products and services, all from the comfort of your home in Braga.

Responsibilities:

• Engage with German-speaking customers via phone, email, and chat to provide top-notch support and assistance.
• Resolve customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.
• Collaborate with other remote team members to enhance the customer experience and improve service quality.
• Stay up-to-date with our products and services to provide accurate and relevant information to customers.
• Identify and escalate issues to appropriate teams when necessary to ensure quick resolution.

What We Offer:

Competitive Salary: Enjoy a competitive salary along with performance-based incentives.

Comprehensive Benefits: Health insurance, wellness programs, and other perks to support your well-being.

Career Growth: Opportunities for professional development and career advancement within the company.

Flexible Work Environment: Benefit from the flexibility of working remotely while being part of a supportive and dynamic team.

Cultural Integration: Access to language courses, cultural orientation programs, and social events to help you feel connected to our team and the local community.

Requirements:

• Native or near-native fluency in German
• EU ID or Portuguese Residence card
• Residing in the North of Portugal
• Excellent communication and problem-solving skills.
• A positive and proactive attitude with a passion for delivering outstanding customer experiences.
• Previous experience in customer support or a similar role is a plus, but not required.
• Ability to work independently and efficiently in a remote work environment.

Join us and become a key player in providing excellent support to our German-speaking customers. Apply now to embark on an exciting remote journey while living in one of Portugal's most charming cities!