German Customer Support in Lisbon

The Lemon Consulting; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transport support

Health & life insurance

Relocation support

Onsite office

Resumo da oferta

The Lemon Consulting is seeking a Customer Support professional to be the main contact for applicants through the home-application process in Lisbon. You will help with questions, document checks, and ensuring a smooth, positive experience for every applicant.

Responsibilities include assisting via phone, email, and live chat; guiding applicants through requirements; reviewing details for accuracy and compliance; and collaborating with internal teams to meet service targets.

Qualificações

• Fluent German (C1/C2) and English (B2) required.
• Demonstrated analytical and communication abilities.
• Customer-focused with proactive problem solving.

Responsabilidades

• Provide courteous support via phone, email, and live chat.
• Guide applicants through the home application process and required docs.
• Review application details for accuracy and compliance.
• Address inquiries with clear guidance and solutions.
• Maintain accurate records of interactions in internal systems.
• Escalate complex issues per procedures and timelines.
• Coordinate with internal teams to streamline processing.
• Aim to meet service quality targets and response times.
• Stay updated on project updates and policy changes.

Conhecimentos

German (C1/C2)

English (B2)

Analytical mindset

Strong communication

Descrição da oferta de emprego

Kickstart Your Career as a Customer Support

Join a dynamic and customer-centric team where professionalism, compassion, and outstanding service are valued in every interaction. If you are organized, proactive, and enjoy assisting others, this is an excellent opportunity to grow your skills and build a rewarding career.

Role Overview

As a Customer Support, you will be the main point of contact for individuals throughout the home application process. You will provide assistance, answer questions, review application details, and help ensure a seamless and positive experience for every applicant.

• Provide courteous and professional support through phone, email, and live chat channels


• Guide applicants through the home application process, including requirements and necessary documentation


• Review application information to ensure accuracy, completeness, and compliance


• Address customer inquiries effectively and offer clear guidance and solutions


• Maintain accurate records of customer interactions within internal systems


• Escalate complex or sensitive issues according to established procedures


• Work closely with internal departments to support efficient application processing


• Achieve service quality targets and response-time objectives


• Stay informed about project updates, company policies, and industry standards

Requirements

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)


• Eligibility: EU citizenship or valid Portuguese residency card


• Skills: Strong analytical, creative, and communication abilities


• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us

• Attractive Salary: Competitive compensation that values your skills


• Performance Bonus: Recognizing your achievements


• Meal Allowance: Covering your daily meals


• Transportation Support: Assisting with commuting costs


• Health & Life Insurance: Comprehensive protection for your well-being


• Relocation Package: Assistance to make your move smooth and stress-free


• Onsite Work: Engage and grow in a collaborative office environment