German-Speaking Client Services Specialist - Porto

Cross Border Talents; Matosinhos; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health and Life Insurance

Onsite Work Environment

Relocation Package

Job summary

A customer service firm in Porto is seeking a German Client Services Specialist to provide exceptional customer support. The ideal candidate will be fluent in German and possess great attention to detail. Responsibilities include handling customer inquiries, resolving issues, and improving support processes. The company offers competitive salary, language bonuses, and a relocation package.

Qualifications

• Fluent in German (C2 level) is essential.
• EU Citizenship or Portuguese Residency Card is necessary.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist with troubleshooting and resolving customer issues.
• Collaborate with team to enhance support strategies.
• Manage customer accounts and process orders.
• Gather feedback to improve service quality.

Skills

Fluent in German (C2 level)

Detail-oriented

Proactive

Education

EU Citizenship or Portuguese Residency Card

Job description

German Client Services Specialist in Porto

About the job German Client Services Specialist in Porto

Are you passionate about providing top-notch customer service?

We’re looking for a dedicated Customer Support Specialist to join our team! If you’re detail-oriented, proactive, and thrive in a fast-paced environment, this could be the ideal role for you!

Role Overview:

Deliver exceptional customer service by handling inquiries and resolving issues through various channels. Collaborate with your team to ensure customer satisfaction and continuously improve support processes.

Key Responsibilities:

• Customer Assistance:Respond to customer inquiries via phone, email, and chat, offering detailed product information and solutions.
• Issue Resolution:Assist with troubleshooting and resolving customer issues, ensuring timely and effective outcomes.
• Support Process Improvement:Collaborate with your team to refine support strategies and optimize the customer experience.
• Account Management:Help manage customer accounts, process orders, and assist with product returns and exchanges.
• Feedback Collection:Gather feedback from customers to help improve service quality and product offerings.

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card

Why Join Us:

• Competitive Salary:Get rewarded for your expertise with a competitive compensation package.
• Language Bonus:Receive additional compensation for your German language proficiency.
• Meal Allowance:Enjoy a meal allowance during work hours.
• Health and Life Insurance:Comprehensive coverage for your peace of mind.
• Onsite Work Environment:Be part of a supportive and communicative team.
• Relocation Package:Support to ensure a smooth relocation experience.

Ready to take your customer support skills to the next level? Apply now, and we'll be in touch!