German Chat & Email Support Specialist - Porto

Cross Border Talents; Viseu; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation assistance

Resumo da oferta

Cross Border Talents is seeking a German-speaking Customer Support Specialist based in Porto to assist users worldwide via chat and email only. The role focuses on clear written communication, issue resolution, and ensuring a positive user experience.

You will follow structured SOPs, meet SLA targets, and participate in regular training to stay updated on product developments. A collaborative team and relocation support are available for the right candidate.

Qualificações

• Fluent in German, written and verbal communications.
• Experience delivering customer support via chat and email.
• Able to follow SOPs and meet SLA targets.
• Willingness to participate in regular product trainings.

Responsabilidades

• Assist users worldwide via chat and email only.
• Follow structured SOPs to resolve issues efficiently.
• Meet SLA targets and maintain high user satisfaction.
• Participate in regular trainings to stay updated on product developments.

Conhecimentos

German language proficiency

Customer support

Descrição da oferta de emprego

Cross Border Talents is seeking a German-speaking Customer Support Specialist based in Porto to assist users worldwide via chat and email only. The role focuses on clear written communication, issue resolution, and ensuring a positive user experience. You will follow structured SOPs, meet SLA targets, and participate in regular training to stay updated on product developments. A collaborative team and relocation support are available for the right candidate.

German Chat & Email Support Specialist - Porto • Maia, Portuguese Republic, PT