German Beauty Customer Advisor – Multichannel Support

Cityjoboffers; Porto; Presencial; EUR 12 000 - 17 000; Tempo integral

Resumo da oferta

Teleperformance Portugal seeks a German-speaking customer support agent. You will handle customer contacts via live chat, phone, emails, webforms, and social media, and manage information and complaint requests with care.

Ideal candidates are native German speakers with excellent communication in English (B2+), customer-oriented, empathetic, team players with IT and reporting tool experience, and flexible to work shifts in a fast-paced environment.

Qualificações

• Native German speaker with excellent communication skills.
• Proficient in English (at least B2 level: written, spoken, and read)
• Customer-oriented with strong problem-solving skills
• Empathetic and focused on customer satisfaction
• Team player with good IT skills and competence in using reporting tools
• Flexible and available to work in shifts

Responsabilidades

• Customer Contact: Communicate with customers via live chat, phone, emails, webforms, and social media.
• Request Management: Handle consumer requests related to information and complaints.
• Service Excellence: Provide precise and timely beauty and product advice.
• E-commerce Assistance: Address questions related to returns, deliveries, or refunds.
• Product Care Advice: Offer recommendations on products, alternatives, or specifics.
• Database Maintenance: Manage data-related inquiries (GDPR, unsubscribing from newsletters, data breaches).
• Health Report Registration: Document health-related conditions.

Conhecimentos

German language

English proficiency

Customer service mindset

Problem solving

IT skills & reporting tools

Team player

Shift flexibility

Ferramentas

Reporting tools

Descrição da oferta de emprego

Teleperformance Portugal seeks a German-speaking customer support agent. You will handle customer contacts via live chat, phone, emails, webforms, and social media, and manage information and complaint requests with care.

Ideal candidates are native German speakers with excellent communication in English (B2+), customer-oriented, empathetic, team players with IT and reporting tool experience, and flexible to work shifts in a fast-paced environment.