German and English Customer Support Advisor

Cross Border Talents; Braga; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Career development

International team

Health & wellness benefits

Resumo da oferta

Cross Border Talents is seeking a German Customer Support Representative in Braga, Portugal. You will assist German-speaking customers through email, phone and live chat, ensuring swift and professional issue resolution while maintaining product knowledge and customer satisfaction.

In this role you will collaborate with Sales, Logistics and IT to improve the customer experience and contribute to achieving KPIs related to response times and resolution rates.

Qualificações

• Fluency in German (C1-C2) and proficient English (B2+).
• Previous experience in customer support or similar role preferred.
• Excellent communication and problem-solving skills.
• Empathy, patience and a customer-first attitude.

Responsabilidades

• Respond to German inquiries via phone, email and chat.
• Clarify issues, determine causes and find best solutions.
• Maintain knowledge of products, services and policies.
• Document all interactions in the support system.
• Escalate unresolved issues to internal teams as needed.
• Collaborate with Sales, Logistics and IT to improve customer experience.
• Meet or exceed individual and team KPIs.

Conhecimentos

German (C1–C2)

English (B2)

Ferramentas

CRM tools

Ticketing systems

Descrição da oferta de emprego

Job Overview:

We are looking for a highly motivated and customer-focused German Customer Support Representative to join our team. In this role, you will provide top-quality service to our German-speaking customers, ensuring their inquiries are resolved efficiently and professionally via email, phone, and live chat.

Key Responsibilities:

• Respond promptly and effectively to customer inquiries in German via phone, email, and chat.
• Resolve product or service problems by clarifying issues, determining the cause, and finding the best solution.
• Maintain deep knowledge of the company's products, services, and policies.
• Document all interactions in the customer support system accurately.
• Escalate unresolved issues to the appropriate internal teams when necessary.
• Collaborate with other departments (Sales, Logistics, IT) to improve customer experience.
• Meet or exceed individual and team KPIs (response time, resolution rate, customer satisfaction).

Requirements:

• Fluency in German (C1-C2 level) and proficient English (B2 or above).
• Previous experience in customer support or a similar role is preferred.
• Excellent communication and problem-solving skills.
• Empathy, patience, and a customer-first attitude.
• Strong computer skills, including familiarity with CRM tools and ticketing systems.
• Ability to multitask and work in a fast-paced environment.
• Additional languages are a plus.

What We Offer:

• Competitive salary and performance-based bonuses
• Career development and training programs
• A supportive, international team culture
• Health & wellness benefits