Genesys Cloud Developer

Luza Tecnologia; Lisboa; On-site; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Food ticket

Health insurance

Training and certification vouchers

Work-life balance initiatives

Birthday off

Give back day

Job summary

Luza Tecnologia is seeking a Genesys Cloud Developer to design, develop, and enhance customer engagement solutions across voice and digital channels. You will work with business and technical teams to deliver scalable contact centre solutions that improve customer journeys and operational efficiency.

Responsibilities include configuring Genesys Cloud, designing IVR flows, integrating with Salesforce, and collaborating across stakeholders to ensure high-quality solutions within an Agile framework.

Qualifications

• Hands-on experience with Genesys Cloud CX development and configuration.
• Strong understanding of contact centre operations and processes.
• Experience with API development and system integrations.
• Knowledge of IVR design, routing strategies, and customer journey concepts.
• Experience working in Agile environments.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.

Responsibilities

• Configure, develop, and maintain Genesys Cloud solutions.
• Design and optimise IVR flows, call routing, and customer interaction journeys.
• Develop integrations between Genesys Cloud, Salesforce, and other enterprise platforms.
• Troubleshoot incidents and contribute to continuous platform improvements.
• Collaborate with business stakeholders, architects, and operational teams to deliver high-quality solutions.
• Participate in Agile ceremonies and support solution delivery throughout the development lifecycle.

Skills

Genesys Cloud CX

APIs development

Agile

Analytical skills

Tools

Salesforce

Job description

Join a leading international technology group and help shape the future of customer experience.

We are looking for a Genesys Cloud Developer to design, develop, and enhance customer engagement solutions across voice and digital channels. You will work closely with business and technical teams to deliver scalable contact centre solutions that improve customer journeys and operational efficiency.

Key Responsibilities

• Configure, develop, and maintain Genesys Cloud solutions.
• Design and optimise IVR flows, call routing, and customer interaction journeys.
• Develop integrations between Genesys Cloud, Salesforce, and other enterprise platforms.
• Troubleshoot incidents and contribute to continuous platform improvements.
• Collaborate with business stakeholders, architects, and operational teams to deliver high-quality solutions.
• Participate in Agile ceremonies and support solution delivery throughout the development lifecycle.

Required Skills & Experience

• Hands-on experience with Genesys Cloud CX development and configuration.
• Strong understanding of contact centre operations and processes.
• Experience with API development and system integrations.
• Knowledge of IVR design, routing strategies, and customer journey concepts.
• Experience working in Agile environments.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.

Nice to Have

• Experience integrating Genesys Cloud with Salesforce.
• Exposure to Conversational AI, chatbots, or virtual assistants.
• Experience with contact centre reporting, analytics, and dashboards.
• Knowledge of cloud-native architectures and microservices.

What We Offer

• Opportunity to work on large-scale digital transformation programmes.
• International and collaborative environment.
• Exposure to modern customer experience and cloud technologies.
• Professional growth and continuous learning opportunities.
• Food ticket
• Health insurance
• Training and access to certification vouchers
• Work-life balance initiatives
• Referral program
• Birthday off
• Give back day - enjoy a day to give back to society!