Senior QA Engineer - Genesys Cloud & Automation

Cronos Europa; Lisboa; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary package

Good work-life balance

Tailor-made training programmes

Collaborative environment

Descripción de la vacante

Cronos Europa Portugal, the Lisbon delivery centre of Cronos Europa, seeks an experienced QA Engineer / Test Automation Specialist to ensure quality across Genesys Cloud, Salesforce and Azure platforms. You will design end-to-end tests, validate customer journeys, and build automated coverage to catch issues before production.

The role requires 4+ years in contact centre platform development, with at least 2 years hands-on Genesys Cloud experience, plus English fluency and strong collaboration

Formación

• Minimum 4 years in contact centre platform development with at least 2 years on Genesys Cloud.
• Bachelor’s or Master’s degree in IT or related field required.
• Fluency in English; proactive, communicative, and stakeholder-facing.

Responsabilidades

• Build and maintain Genesys Cloud flows (Architect) including inbound and digital flows.
• Configure routing: queues, skills, evaluation methods and priorities.
• Implement IVR and self-service journeys across voice and digital channels.
• Develop data actions and custom integrations with CRM and enterprise services.
• Collaborate with Salesforce and Azure teams on integration paths.
• Test flows and integrations; support reporting, analytics and incident resolution.

Conocimientos

Genesys Cloud CX

Genesys Architect flows

Routing configuration

Genesys Cloud Platform API

IVR design

JavaScript

Multi-market environment

Salesforce Service Cloud integration

Azure middleware

Customer journey design

Educación

Bachelor’s or Master’s in IT / related field

Herramientas

Genesys Cloud CX

Salesforce Service Cloud

Azure middleware

Descripción del empleo

Cronos Europa Portugal, the Lisbon delivery centre of Cronos Europa, seeks an experienced QA Engineer / Test Automation Specialist to ensure quality across Genesys Cloud, Salesforce and Azure platforms. You will design end-to-end tests, validate customer journeys, and build automated coverage to catch issues before production.

The role requires 4+ years in contact centre platform development, with at least 2 years hands-on Genesys Cloud experience, plus English fluency and strong collaboration