Senior QA Engineer - Genesys Cloud & Automation

Cronos Europa; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary package

Good work-life balance

Tailor-made training programmes

Collaborative environment

Resumo da oferta

Cronos Europa Portugal, the Lisbon delivery centre of Cronos Europa, seeks an experienced QA Engineer / Test Automation Specialist to ensure quality across Genesys Cloud, Salesforce and Azure platforms. You will design end-to-end tests, validate customer journeys, and build automated coverage to catch issues before production.

The role requires 4+ years in contact centre platform development, with at least 2 years hands-on Genesys Cloud experience, plus English fluency and strong collaboration

Qualificações

• Minimum 4 years in contact centre platform development with at least 2 years on Genesys Cloud.
• Bachelor’s or Master’s degree in IT or related field required.
• Fluency in English; proactive, communicative, and stakeholder-facing.

Responsabilidades

• Build and maintain Genesys Cloud flows (Architect) including inbound and digital flows.
• Configure routing: queues, skills, evaluation methods and priorities.
• Implement IVR and self-service journeys across voice and digital channels.
• Develop data actions and custom integrations with CRM and enterprise services.
• Collaborate with Salesforce and Azure teams on integration paths.
• Test flows and integrations; support reporting, analytics and incident resolution.

Conhecimentos

Genesys Cloud CX

Genesys Architect flows

Routing configuration

Genesys Cloud Platform API

IVR design

JavaScript

Multi-market environment

Salesforce Service Cloud integration

Azure middleware

Customer journey design

Formação académica

Bachelor’s or Master’s in IT / related field

Ferramentas

Genesys Cloud CX

Salesforce Service Cloud

Azure middleware

Descrição da oferta de emprego

Cronos Europa Portugal, the Lisbon delivery centre of Cronos Europa, seeks an experienced QA Engineer / Test Automation Specialist to ensure quality across Genesys Cloud, Salesforce and Azure platforms. You will design end-to-end tests, validate customer journeys, and build automated coverage to catch issues before production.

The role requires 4+ years in contact centre platform development, with at least 2 years hands-on Genesys Cloud experience, plus English fluency and strong collaboration