Spanish & Galician-Speaking Customer Support Expert – Portugal (Growing Team)

Closerhire; Lisboa; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Relocation accommodation option

Job summary

CloserHire is recruiting a Spanish & Galician-speaking Customer Support Expert for a remote role in Portugal. You will be the first point of contact for customers, handling account management, billing inquiries, and product questions across streaming services.

The role requires native-level Spanish (Castilian) and Galician, plus English at least B1, and a passion for delivering outstanding service in a fast-paced, team-oriented environment.

Qualifications

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Galician.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.
• Strong passion for customer service and problem-solving.
• Comfortable working with technology and digital platforms.
• Empathetic, adaptable, and attentive to detail.
• Ability to work effectively in a fast-paced and team-oriented environment.

Responsibilities

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries in a timely manner.
• Maintain high levels of customer satisfaction while meeting quality and performance standards.

Skills

Spanish fluency (Castilian)

Galician fluency

English (B1)

Communication skills

Customer service

Problem-solving

Tech platform familiarity

Teamwork

Job description

Hiring now: Spanish & Galician-Speaking Customer Support Expert – Entert — Portugal (remote). Galician required. 1059.33 € with accomodation.

Check you qualify first

• Full professional fluency in Castilian Spanish
• Full professional fluency in Galician
• English at B1 level or higher
• Excellent communication and interpersonal skills
• Strong passion for customer service and problem-solving
• Comfortable working with technology and digital platforms
• Empathetic, adaptable, and attentive to detail
• Ability to work effectively in a fast-paced and team-oriented environment

If those line up, the rest is worth your time.

Who the employer is

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon

The work

The role centres on deliver professional, friendly, and empathetic customer support, assist customers with account management and billing enquiries, troubleshoot technical issues and provide effective solutions, provide accurate information about streaming products, services, and features, identify customer needs and resolve enquiries in a timely manner, and maintain high levels of customer satisfaction while meeting quality and performance standards.

Pay

1059.33 € with accomodation

Included

• Private Health Cover
• Meal Allowance

Benefits

Alongside the salary you get remote work from mainland Portugal, full-time position of 40 hours per week 8-hour shifts with an additional lunch break 24/7 rotating schedule from Monday to Sunday, approximately 2 weeks of comprehensive initial training, delivered in English, training covering systems, products, services, customer management, and on-the-job activities, health insurance from the first day of the employment contract Holiday and Christmas allowances, meal allowance provided via debit card, relocation accommodation option for eligible candidates living more than 100 km from the workplace, and initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years.

Relocating?

The company covers permanent accomodation provided - check project files in drive, and notes: candidates need to first pass duplicate check and then pass the following test:.

Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.