Breakfast Service Lead: Elevate Guest Experience

Hilton; Almancil; On-site; EUR 30,000 - 42,000; Full time

Job summary

Hilton in Almancil, Portugal, seeks a Breakfast Manager to lead the breakfast operation, coach the team, and deliver exceptional guest experiences across luxury service standards. You will drive efficiency, maintain safety and brand compliance, and collaborate with other hotel teams to ensure a seamless morning experience.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and urgency in daily execution, reflecting Hilton’s values and commitment to outstanding stays.

Qualifications

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Lead the breakfast operation: Manage all aspects of the breakfast service, ensuring consistency, efficiency, and compliance with Hilton and hotel standards.
• Manage and develop the team: Lead, coach, train, and motivate the breakfast team to deliver consistent, personalized, and luxury guest experiences.
• Drive guest satisfaction: Maintain a strong presence within the outlet, engage with guests, handle feedback and concerns professionally, and ensure a memorable dining experience.
• Manage operational performance: Monitor staffing levels, productivity, revenues, costs, and departmental budgets to achieve business targets.
• Collaborate across departments: Work closely with Culinary, Stewarding, Front Office, Housekeeping, and other hotel teams to deliver a seamless guest experience.
• Ensure quality and compliance: Maintain the highest standards of food safety, hygiene, health and safety, and brand compliance.
• Support VIP and special arrangements: Coordinate personalized experiences and special requests to exceed guest expectations.
• Drive continuous improvement: Review guest feedback, operational metrics, and service standards to identify opportunities for improvement and innovation within the breakfast operation.

Job description

Hilton in Almancil, Portugal, seeks a Breakfast Manager to lead the breakfast operation, coach the team, and deliver exceptional guest experiences across luxury service standards. You will drive efficiency, maintain safety and brand compliance, and collaborate with other hotel teams to ensure a seamless morning experience.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and urgency in daily execution, reflecting Hilton’s values and commitment to outstanding stays.