Front Desk Receptionist 20h/week

Líbere Hospitality Group; Porto; On-site; EUR 20,000 - 28,000; Full time

Job summary

Libere Hospitality Group in Porto is seeking a Hospitality Operations Specialist to ensure exceptional guest experiences and smooth property operations. You will manage backoffice tasks, assist with maintenance coordination, and support the City Manager as needed.

Ideal candidates will have hospitality experience, outstanding communication and customer service skills, and a talent for coordinating tasks in a fast-paced environment.

Qualifications

• Previous hospitality industry experience preferred.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational and time management skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Supervise cleaning tasks, resolve maintenance issues, and follow up on pending tasks.
• Support the City Manager and act on their behalf when necessary.
• Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.
• Assist guests with check-in, city information, and act as their main point of contact.

Skills

Communication skills

Customer service

Teamwork

Time management

Problem solving

Job description

About lhg

At Libere Hospitality Group we are different, agile and dynamic with great growth. Our vision at Libere is to create the largest alternative to hotels in Europe, focusing on alternative accommodation where technology, design and experience make the difference.

With technology in the center, we are pushing smart buildings and the guest experience to the next level. With automation and knowledge as part of our DNA, we are building hotel solutions to deliver a unique guest experience.

The great things you will do

As a Hospitality Operations Specialistat Libere Hospitality, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth operation of our properties. Every day is different, but your responsibilities will include:

Backoffice Area

• Supervise cleaning tasks, resolve maintenance issues, and follow up on pending tasks.

• Support the City Manager and act on their behalf when necessary.

Administrative Area

• Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.

Customer Service Area

• Assist guests with check-in, city info, and more, ensuring effective communication as their main point of contact.

What are we looking for

Are you a detail-oriented, customer-centric individual who takes pride in ensuring guests have the best possible experience? Do you enjoy working in a fast-paced environment with a team of dedicated professionals? If so, we would love to have you join our team as a Hospitality Hero!

Qualifications:

• Previous experience in the hospitality industry preferred

• Excellent communication and customer service skills

• Ability to work independently and as part of a team

• Detail-oriented with excellent organizational and time management skills

• Strong problem-solving and decision-making abilities

Why work with us?

At Libere Hospitality, we believe in creating a positive and supportive work environment where our employees can thrive. We offer:

We care about Results and People.

Opportunities for career growth and development

A supportive and collaborative team environment

A commitment to work-life balance