Receptionist (M/F) - AVANI Avenida Liberdade 1

Minor Hotels Europe & Americas; Lisboa; Presencial; EUR 11.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Home Medical Assistance

Employee discounts

Additional Day Off to Celebrate Your/B

Descripción de la vacante

Minor Hotels Europe & Americas in Lisbon is hiring a Receptionist to warmly welcome guests, check them in and out, and ensure a memorable stay in line with Avani brand values. You will handle room allocations, assist guests with inquiries, upsell services, and coordinate with other departments.

Fluency in English and the local language is required, with solid experience in Front Office. We offer a vibrant environment, global career opportunities, and benefits aimed at supporting team members

Formación

• Experience in Front Office or hotel required.
• Degree in Hotel Management or equivalent.
• Fluency in local language and high level of English.
• Working knowledge of computer software and Front Office systems.
• Flexibility and sales orientation.
• Ability to work independently and as part of a team.

Responsabilidades

• Welcome guests and complete check-in/check-out for individuals and groups.
• Allocate rooms considering guest characteristics (VIPs, traditional, new customers).
• Communicate guest requests and issues to front office and other departments.
• Demonstrate knowledge of hotel products, services, rates, promotions, and VIP events.
• Inform guests about hotel services and safety information.
• Maximize room occupancy at best rates and manage extranets if needed.
• Use up-selling techniques to promote programs and services.
• Handle reservations and provide local area information.
• Assist other departments and provide night services when required.
• Perform night audit reports and cash operations.

Conocimientos

Customer service

English fluency

Team player

Flexibility

Independence

Sales oriented

Front office knowledge

Educación

Degree in Hotel Management

Herramientas

Microsoft Office

TMS

Descripción del empleo

Requisition ID8002-Posted10/20/2026-Front Office-Portugal

If you are passionate about hospitality and looking for a rewarding career in a vibrant and stylish environment, then Avani is the place for you. Join a talented and motivated team who share a common vision of delivering amazing experiences to our guests.
As an Avani team member, you will have the opportunity to work in some of the world's most exciting destinations, from Europe to Asia, from Africa to Australia.Join Avani and discover the balance between coolness and kindness, between design and function, and between service and privacy that makes Avani Hotels the perfect choice for both modern travellers and youthful talent.

What will be your mission?

As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.

What will you do?

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
• Handle incoming guest room reservations.
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Follow company brand standards.
• Assist other departments, as necessary.
• Inform and provide night services to guests (e.g. wake-up call).
• Manage invoicing payments and cash operations during the night shift.
• Run rounds, check for irregularities, shutdown windows, doors, etc.
• Responsible for the night audit reports.

What are we looking for?

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language is a must and high level of English is required.
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.
• Flexibility to respond to a variety of work situations.
• Sales oriented.
• Ability to work independently and as a part of a team.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Day Off to Celebrate Your Birthday.
• Credits awarded based on years of service to convert stays or meals at Minor Group hotels, resorts, and restaurants, both nationally and internationally.
• Health Insurance.
• Home Medical Assistance.
• Participation in various internal initiatives and social and environmental responsibility projects.
• Agreements with local partners - access to employee discounts.
• Other benefits.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.