Front Desk Receptionist

Hotel Da Baixa; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Job summary

Blue Liberdade Hotel in Lisboa is seeking a Front Desk Receptionist for a full-time, on-site role. The person will warmly welcome guests, manage check-in and check-out procedures, handle reservations, and respond to inquiries in person, by phone, and by email.

Daily duties include processing payments, maintaining accurate guest records, coordinating with housekeeping, and ensuring the lobby and front desk remain tidy and presentable. The role supports a professional, hospitable environment.

Qualifications

• Strong customer service and communication skills, interacting professionally with guests and colleagues.
• Experience with receptionist duties, check-ins/outs, reservations, and basic admin tasks.
• Proficient phone etiquette to manage multiple inquiries calmly.
• Ability to use hotel management or reservation systems, POS terminals, and common office software.
• Good organizational skills, attention to detail, and reliability in records and procedures.
• Fluency in Portuguese and English; additional languages are an advantage.
• Prior hospitality/front office or customer-facing experience preferred.

Responsibilities

• Welcome guests and manage check-in and check-out procedures.
• Handle reservations and inquiries in person, by phone, and by email.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Keep lobby and front desk area clean and presentable.
• Assist guests with information about hotel services and local attractions, escalating issues when needed.

Skills

Customer service

Receptionist duties

Phone etiquette

Hotel management systems

Organizational skills

Portuguese language

English language

Hospitality experience

Tools

Reservation systems

POS terminals

Office software

Job description

Blue Liberdade Hotel is a 3-star boutique hotel located on Restaursdores, in the heart of Lisbon. The hotel features 39 thoughtfully designed rooms, with inviting terraces. Its central location offers guests easy access to key attractions, shops, and cultural sites throughout the city. Blue Liberdade Hotel focuses on providing a welcoming atmosphere, personalized service, and a memorable stay experience. More information about the hotel and its services can be found at www.blueliberdadehotel.com.

Role Description

The Front Desk Receptionist is a full-time, on-site role based at Blue Liberdade Hotel in Lisboa. The person in this position will warmly welcome guests, manage check-in and check-out procedures, handle reservations, and respond to inquiries in person, by phone, and by email. Daily responsibilities include processing payments, maintaining accurate guest records, coordinating with housekeeping and other departments, and ensuring the lobby and front desk area remain tidy and presentable. The role also involves assisting guests with information about hotel services and local attractions, resolving basic issues or complaints, and escalating matters when needed. The Front Desk Receptionist contributes to a professional, hospitable environment and supports smooth daily operations.

Qualifications

• * Strong customer service and communication skills, with the ability to interact professionally and courteously with guests and colleagues.
• * Experience with receptionist duties and clerical skills, including handling check-ins/ check-outs, reservations, and basic administrative tasks.
• * Proficient phone etiquette skills, with the ability to manage multiple calls and inquiries in a calm and organized manner.
• * Ability to use hotel management or reservation systems, POS terminals, and common office software (e.g., email, spreadsheets).
• * Good organizational skills, attention to detail, and reliability in maintaining accurate records and following procedures.
• * Fluency in Portuguese and strong English skills; additional languages are an advantage.
• * Prior experience in hospitality, front office, or customer-facing roles is preferred.